What are the responsibilities and job description for the Engineer Technician V position at Noetic Strategies, Inc.?
Job Title: Engineering Technician V
Location: Glenn Research Center (Cleveland, OH)
Clearance Level Required: Must be able to obtain and maintain a public trust.
Minimum Skills Required
Location: Glenn Research Center (Cleveland, OH)
Clearance Level Required: Must be able to obtain and maintain a public trust.
Minimum Skills Required
- AA or AS degree in engineering technology, information technology, electronics, or a related technical field.
- 8–10 years of progressive technical experience supporting IT infrastructure, electronics, network systems, or engineering operations.
- Demonstrated experience diagnosing and resolving complex VoIP, network, and PC hardware/software issues.
- Hands-on experience with Cisco switches and wireless access points, including configuration and troubleshooting.
- Experience managing work orders and change requests in a structured service-delivery or ITSM environment.
- Ability to interpret engineering specifications, drawings, and technical documentation.
- Ability to plan and conduct tests using technical instrumentation and analyze resulting data.
- Experience installing and maintaining UPS systems, monitoring load, and validating power distribution.
- Ability to communicate technical information clearly to diverse audiences.
- Ability to work independently and coordinate successfully with multidisciplinary teams.
- Ability to follow GSFC or equivalent federal facility operational, safety, and configuration procedures.
- Bachelor's degree in engineering technology, IT, electronics, or a related field.
- Experience supporting NASA GSFC operational environments, infrastructure, or mission-critical systems.
- Familiarity with GSFC change management, facility access controls, and service-delivery workflows.
- Experience with cable plant operations, network infrastructure installations, and facility-based technical support.
- Certifications such as CompTIA Network , Security , CCNA, or similar.
- Experience creating or maintaining network documentation including layouts, diagrams, and rack elevations.
- Experience with wireless site surveys or predictive design tools.
- Experience supporting secure or controlled technical environments.
- Experience leading or mentoring technicians on complex technical tasks.
- Plan or assist in planning test activities; define test requirements; execute tests using appropriate instrumentation; analyze data and document recommendations.
- Identify, diagnose, and resolve complex issues involving VoIP services, network integrity, and PC hardware/software while guiding technicians through advanced troubleshooting.
- Manage and resolve work orders and change requests involving Cable Plant, Network, and VoIP systems, ensuring timely and high-quality completion consistent with GSFC service-delivery processes.
- Communicate technical information clearly and effectively to technicians, stakeholders, and end users to support GSFC operational needs and mission schedules.
- Configure, deploy, and troubleshoot Cisco network switches including VLANs, trunking, QoS, port security, and device monitoring across GSFC buildings and mission-support facilities.
- Install, configure, and troubleshoot Cisco wireless access points, ensuring proper controller integration, firmware maintenance, and wireless coverage across GSFC campuses.
- Maintain documentation for switch and AP deployments including port assignments, labeling, rack elevations, and physical mapping in alignment with GSFC standards.
- Install, configure, monitor, and troubleshoot UPS systems; verify battery health, load capacity, firmware compliance, and proper power distribution for GSFC network and compute environments.
- Maintain documentation for UPS deployments including load mapping, lifecycle tracking, and center wide power-distribution requirements.
- Support daily GSFC operational activities across buildings, labs, controlled access areas, mission environments, and remote sites.
- Follow GSFC change management, configuration management, and incident response procedures, ensuring accuracy in service management systems.
- Coordinate with Mission Directorates, Facility Managers, Network Operations, Cybersecurity, and other GSFC service organizations to ensure compliance with center wide operational standards.
- Participate in scheduled maintenance windows, facility power events, infrastructure upgrades, and mission-critical restoration efforts when needed.
- Provide mentorship and guidance to junior technicians while upholding safety, technical, and quality standards.