What are the responsibilities and job description for the IT Helpdesk Support position at Node.Digital?
Location: Hybrid (Herndon, VA)
Employment Type: Part-Time / Contract
We are a technology consulting and engineering firm specializing in Intelligent Automation, Generative AI, and Cloud Modernization. Our team delivers innovative solutions for commercial and government clients through a combination of strategic thinking, technical excellence, and hands-on execution.
Position OverviewWe are seeking an experienced IT Helpdesk Support to oversee and enhance our internal technology environment. This role is responsible for ensuring employees remain productive, secure, and connected across a predominantly macOS ecosystem. The ideal candidate is highly self-directed, technically versatile, and experienced in managing IT operations within a fast-paced, growing organization.
Key Responsibilities● Lead internal IT initiatives, including infrastructure upgrades, system implementations, and process improvements.
● Manage employee onboarding and offboarding, including device provisioning, account administration, and access management.
● Serve as the primary administrator for Google Workspace, overseeing users, security policies, integrations, and compliance controls.
● Provide advanced support for macOS environments and maintain operational support for Windows systems.
● Administer endpoint security, antivirus solutions, and MDM platforms such as Jamf, Kandji, or Intune.
● Configure and support networking infrastructure, including Wi-Fi, VPNs, firewalls, routers, and switches.
● Develop and maintain IT documentation, standards, and operational procedures.
● Partner with teams across the organization to deliver reliable, secure, and scalable technology solutions.
Qualifications● 5 years of experience in IT Operations, Systems Administration, or Internal IT leadership.
● Advanced expertise managing and supporting macOS environments.
● Strong Google Workspace administration experience.
● Hands-on experience with MDM platforms and endpoint security solutions.
● Solid networking and troubleshooting skills.
● Ability to work independently, manage priorities, and drive projects with minimal oversight.
● Excellent communication and stakeholder management skills.
Preferred Qualifications● Experience supporting consulting, technology, or professional services organizations.
● Familiarity with automation, scripting, and cloud platforms (AWS, Azure, or Google Cloud).
● Knowledge of security and compliance frameworks such as NIST, SOC 2, CMMC, or FedRAMP.
● Relevant industry certifications.
We are proud to offer competitive compensation and benefits packages to include
- Medical
- Dental
- Vision
- Basic Life
- Health Saving Account
- 401K matching
- Three weeks of PTO/Sick
- 11 Paid Holidays
- Pre-Approved Online Training