TRAINING OPERATIONS SUPPORT SPECIALIST

We are a nationwide provider of concealed carry and firearm safety training, working with a network of contractors to deliver state-compliant courses across the country. As our operations continue to expand, we are looking for a highly organized and self-driven Training Operations Support Specialist to help manage the behind-the-scenes work that keeps our programs running efficiently and in compliance.

This role is a great fit for someone who is detail-oriented, takes initiative, and communicates professionally across all channels. You will support a wide range of operational functions — including state agency reporting, contractor onboarding, licensing and insurance compliance, inventory management, and customer relations — while serving as a collaborative bridge between the training team and other internal departments. You will also be a key point of contact for some external communications.

This position is primarily an in-office role, and candidates who are able to work from our office will be given priority consideration. For the right candidate, there may be an opportunity to transition to a hybrid position after successfully completing the first 90 days of employment and demonstrating strong performance and alignment with our team culture.

Key Responsibilities

• Communicate professionally with instructors, clients, state contacts, and internal team members via phone, email, and messaging platforms
• Prepare and submit internal and external reports — including required filings with state agencies related to concealed carry certification and instructor compliance — and generate ongoing operational reports related to contractor sales performance and key departmental performance indicators; track, maintain, and audit underlying records and membership application metrics, monitoring for discrepancies and collaborating with internal teams to ensure data integrity and timely resolution of issues
• Review, sort, and respond to Better Business Bureau (BBB) complaints in a timely and professional manner, working with internal stakeholders to investigate and resolve customer concerns
• Coordinate cross-departmentally with Accounting, Marketing, Product/Platform, and Fulfillment teams to support department needs, share relevant information, and ensure alignment across the organization
• Manage and coordinate ordering of training materials and supplies
• Process Membership applications accurately and efficiently while meeting established productivity and quality benchmarks, including maintaining target processing rates for contractor-related failed contact attempts and follow-up activities

• Cognitive ability to excel in fact finding and follow through with the ability to specify and systemize tasks and processes
• Strong written and verbal communication skills; able to represent the company professionally in all interactions, including cross-departmental coordination and sensitive customer relations situations
• Experience maintaining detailed records, tracking performance metrics, and working with data-driven processes; strong Excel and reporting skills preferred
• Ability to manage high-volume administrative tasks while consistently meeting established accuracy, quality, and productivity standards
• Highly organized, strong attention to detail with experience meeting deadlines especially when managing compliance documentation
• A collaborative team player who can work effectively across multiple departments while managing their own workload independently
• Self-motivated and able to manage multiple priorities independently in a fast-paced environment
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.), Google Workspace, Slack, and Gmail
• Comfortable working with state regulatory processes and compliance documentation; experience in a regulated industry is a plus
• A genuine respect for the Second Amendment and the communities we serve

About Concealed Coalition

At Concealed Coalition, our purpose is to change the way people feel about firearms. Every day we open minds through next-gen digital learning and extinguish fear through hands-on education experiences.

As a leader in digital marketing with a passion for firearms, Concealed Coalition has become the

nationwide online authority for concealed carry permit training. With over 1 million students,

850,000 active subscribers, and a customer base currently growing at over 10,000 per month, Concealed Coalition is making a massive impact in the firearms world.

Focused on delivering an educational and entertaining hands-on training experience, Concealed Coalition has changed the game in "on the ground" localized CCW certification. Classroom location partnerships with national brands, our network of first-class certified trainers, and our extensive gun range alliances are fueling our growth to unprecedented levels. We exist to inspire hope, extinguish fear, and bring help to people searching for solutions in the

real world.