Client Services Representative

WE’RE HIRING: Client Services Representative – Loveland, CO
Make a difference, one client at a time!

Are you a people person with a passion for animals? We’re looking for an enthusiastic Client Services Representative (CSR) to join our team at our Larimer Campus in Loveland, CO! As the first point of contact at our shelter, YOU will play a vital role in providing top-quality client service while supporting the animals in our care. Hourly rate is $17.50. Closes May 31st, 2025, or when filled.

NOCO Humane is an independent nonprofit working to further the compassionate, safe, and responsible relationship between animals and people.

What You’ll Be Doing:

• Provide high-quality in-person and telephone customer service.
• Assist clients with adoptions, intakes, returns, and lost pet reports.
• Educate the public on responsible pet ownership and local ordinances.
• Process payments, documentation, and accurate data entry.
• Handle and care for a variety of animals, including dogs, cats, and small mammals.
• Administer vaccinations (training provided) and assist with basic animal handling.
• Maintain a clean and safe public environment for clients and animals.
• Work directly with law enforcement regarding lost, stray, or confiscated animals.

What We’re Looking For:

• 18 years of age or older.
• Minimum of a High School Diploma or GED.
• Minimum of 1 year of customer service experience in a fast-paced environment.
• Previous animal welfare or handling experience is a plus.
• Bilingual English/Spanish (reading, writing, speaking, understanding) is a plus (wage premium offered!).
• Strong communication, multitasking, and organizational skills.
• Ability to work weekends, holidays, evenings, and overtime as needed.
• Ability to lift 50 pounds and perform physical tasks including cleaning and animal handling.
• Valid Colorado Driver’s License and insurable driving record (for employees 21 ).

Job Details:

• Location: Loveland, CO
• Schedule: Full-time – includes weekends, evenings, and overtime as needed.
• Status: Hourly, Non-Exempt

Ready to make an impact? Apply now and be part of a team where your work truly matters—for animals and the community alike.

Employee Benefits:

Health & Wellness:

• Medical, Dental, Vision & Supplemental Accident Insurance – Available for full-time employees. Medical insurance premiums are supplemented by NOCO Humane.
• Employee Assistance Programs (EAPs) – Free and confidential support for mental health and well-being. Available for employees and members of their household.
• Life/AD&D Insurance – Provided for employees enrolled in medical insurance through NOCO Humane.
• Short-Term & Long-Term Disability (STD/LTD) – Provided for full-time employees after one year of service.

Financial & Retirement:

• 403(b) Retirement Plan with Matching – Employer contributions to help you save for retirement. (3% match)
• PSLF Qualified Employer – Eligible for Public Service Loan Forgiveness.
• Service Recognition Program – Includes cash bonuses and additional PTO for long-term employees.

Time Off & Paid Leave:

• PTO Accrual – Paid time off for vacation, sick days, and personal use.
• Paid Holidays – Paid time off during select holidays (for full-time employees).

Pet Care & Discounts:

• Free Pet Adoption After One Year of Service – Adopt a shelter pet at no cost (not including applicable licensing fees).
• Free Heartworm, Flea/Tick Treatment, and Vaccines – For your personal dogs and cats.
• Retail Store Discounts – Savings on pet products and more at our shelter store and local pet stores.
• Discounted Pet Food Through Hill's Pro-Staff Feeding Program – Access discounted food and treats for your personal dogs and cats.
• Discounts on Pet Insurance

NOCO Humane is an equal opportunity employer. Available benefits include medical, dental, vision, short term/long term disability and life insurance, matching 403b retirement plan, paid time off and discounts. NOCO Humane conducts criminal and DMV background checks and requires drug testing of all employment candidates.

Visit www.nocohumane.org/get-involved/careers for the Full Job Description.

Job Type: Full-time

Pay: $17.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) 3% Match
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Ability to Commute:

• Loveland, CO 80538 (Preferred)

Ability to Relocate:

• Loveland, CO 80538: Relocate before starting work (Preferred)

Work Location: In person

Salary : $18