Veterinary Client Services Representative

Company Description

Nobscot Pet Hospital is a Gold-Standard Companion Animal Pet Hospital Operating Monday-Friday, 7am-5pm.

We provide a warm welcoming safe environment for pets and their owners with a focus on providing the best individualized care for each pet and client education for enhanced compliance.

Led by Dr. Erin Bryce, an experienced veterinarian with expertise in wellness and illness exams, dentistry, surgery, and management of both acute and chronic conditions, the hospital is committed to helping pets achieve the best quality and quantity of life. With an emphasis on preventative medicine, diagnostic testing, and exceptional client education, Nobscot Pet Hospital supports pet owners throughout all stages of their pet’s life journey. Located in Framingham, MA, the hospital is a trusted provider of veterinary care, including advanced dental and surgical services.

Our Hospital Services include

• Wellness: vaccinations, parasite prevention, illness screening through laboratory testing both in-house and reference labs
• Dentistry: Comprehensive Oral Health Assessment and Treatment (COHAT) and oral surgery (gingival, lingual, and dental) with digital dental radiology
• Soft Tissue and Orthopedic Surgery: Spay and Neuter, mass removal, and other surgeries as indicated: enucleation and other ophthalmic procedures, stenotic naris resection, mastectomy, laceration repair, cystotomy, urethral surgery, gastrotomy, enterotomy, resection and anastomosis, gastropexy, limb or digit amputation, and others as indicated
• Illness diagnosis and management: metabolic, cardiac, gastrointestinal, neurologic, dermatologic, orthopedic, immune, and more
• Travel: Interstate and International Health Certificates
• Behavior: helping with minor stress events to more complex behavior issues; Pre-Visit Pharmaceuticals (PVPs) are a great tool in preventing progressive vet-related anxiety

Role Description

This is a full-time on-site role for a Veterinary Client Services Representative. A love for pets and helping their owners is the basis of the role. The CSR will handle client interactions, assist with scheduling appointments, manage phone and in-person inquiries, and ensure an exceptional customer and experience. You are the friendly face that greets our pets and clients, and provides reassurance that we are here for them and ready to help. Responsibilities also include maintaining accurate client and pet records, processing financial transactions, and supporting day-to-day clerical and administrative needs to ensure efficient operations. All staff will be trained in pet CPR. All staff will help maintain a clean, safe, and welcoming environment for our staff, clients, and pets.

Qualifications

• Strong client services and customer service skills, with a focus on ensuring client satisfaction
• Effective communication skills, both verbal and written, for engaging with clients and team members
• Basic knowledge of finance and the ability to manage financial transactions accurately
• Excellent organizational skills, attention to detail, and the ability to multitask in a fast-paced environment
• Positive attitude and team-oriented mindset
• Ability to work both independently and as part of a team
• Familiarity with veterinary practice software (Shepherd) is a plus. All communication is documented within the software, and use of this software is required after a brief onboarding.
• High school diploma or equivalent required; additional certifications or education in animal care, customer service, or related fields is preferred

Benefits

• Health, dental, vision, and life insurance options after 60 day period
• PTO
• Employee Discount Rate