What are the responsibilities and job description for the W2 contract || Customer Support || Farmington, MI (Hybrid 1-2 days onsite/ week) position at Noblesoft Technologies?
Job Title: Customer Onboarding and Platform Support Analyst
Job Location: Detroit, MI (Hybrid 1-2 days onsite/ week)
Job Duration: 12 months
Minimum years of experience required: 1 year
Type of Hire: w2 contract
Job Details
Primary Language: English
Secondary Language: Spanish / Portuguese (Not a must-have requirement)
Hours: EST and PST time zones
Scope Of Work
Drive customer onboarding and adoption on Cisco IQ platform, supporting customers through setup, telemetry enablement, and platform activation.
Engage customers via phone, email, and webinars to provide guidance, resolve queries, and promote platform adoption.
Capture customer feedback, maintain engagement records, and collaborate with crossfunctional teams to improve customer outcomes.
Prepare reports and track onboarding progress, customer interactions, and adoption metrics.
Should Have
1-2 Years of professional experience in customer service
Experience in customer onboarding, account management, platform operations, service desk functions, or customer support environments.
Good understanding of user lifecycle management, including onboarding, access modification, and offboarding processes.
Strong verbal and written communication skills, with the ability to effectively present information to customers and stakeholders.
Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and reporting/dashboard tools.
Strong analytical and problem-solving capabilities
Customer-facing experience with a customer-centric approach
Basic understanding of technology and networking concepts
Ability to coordinate across cross-functional teams
Strong organizational and follow-up skills
Ability to manage multiple priorities in a fast-paced environment
Technical aptitude to understand platform workflows and customer requirements (deep technical expertise not required)
Good To Have
Familiarity with platforms such as Cisco Meraki, Webex, Intersight, SD-WAN, or comparable enterprise technology solutions.
Experience in reporting, tracking, and data analysis
Hands-on experience with user provisioning, identity and access management (IAM), or related account administration tools.
Proficiency in CRM tools and customer management platforms
Behavioral Competencies
Ownership mindset (takes accountability for tracking and follow-ups)
Proactive problem identification and escalation
Ability to work collaboratively across cross-functional teams while managing multiple priorities in a fast-paced environment.
Job Location: Detroit, MI (Hybrid 1-2 days onsite/ week)
Job Duration: 12 months
Minimum years of experience required: 1 year
Type of Hire: w2 contract
Job Details
Primary Language: English
Secondary Language: Spanish / Portuguese (Not a must-have requirement)
Hours: EST and PST time zones
Scope Of Work
Drive customer onboarding and adoption on Cisco IQ platform, supporting customers through setup, telemetry enablement, and platform activation.
Engage customers via phone, email, and webinars to provide guidance, resolve queries, and promote platform adoption.
Capture customer feedback, maintain engagement records, and collaborate with crossfunctional teams to improve customer outcomes.
Prepare reports and track onboarding progress, customer interactions, and adoption metrics.
Should Have
1-2 Years of professional experience in customer service
Experience in customer onboarding, account management, platform operations, service desk functions, or customer support environments.
Good understanding of user lifecycle management, including onboarding, access modification, and offboarding processes.
Strong verbal and written communication skills, with the ability to effectively present information to customers and stakeholders.
Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and reporting/dashboard tools.
Strong analytical and problem-solving capabilities
Customer-facing experience with a customer-centric approach
Basic understanding of technology and networking concepts
Ability to coordinate across cross-functional teams
Strong organizational and follow-up skills
Ability to manage multiple priorities in a fast-paced environment
Technical aptitude to understand platform workflows and customer requirements (deep technical expertise not required)
Good To Have
Familiarity with platforms such as Cisco Meraki, Webex, Intersight, SD-WAN, or comparable enterprise technology solutions.
Experience in reporting, tracking, and data analysis
Hands-on experience with user provisioning, identity and access management (IAM), or related account administration tools.
Proficiency in CRM tools and customer management platforms
Behavioral Competencies
Ownership mindset (takes accountability for tracking and follow-ups)
Proactive problem identification and escalation
Ability to work collaboratively across cross-functional teams while managing multiple priorities in a fast-paced environment.