What are the responsibilities and job description for the Service Desk Analyst position at Noblesoft Technologies?
Role- Service Desk Analyst - Proficiency in French language
Location: Morrisville, NC - Onsite
Location: Morrisville, NC - Onsite
- Proficiency in French language to support a French Service Desk and communicate effectively with French-speaking users.
- Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support.
- Should gather and analyzes information about the user s issue and determines the best way to resolve their problem.
- Managing, prioritizing, and documenting incoming questions and service desk tickets
- Resolving technical issues quickly and efficiently
- Installing and configuring software and meeting end-user needs
- Escalating any serious problems to relevant departments and teams
- Performing system updates, tests, and maintenance to avoid service interruptions.
- Analyzing IT incident reports and questions to identify any trends to make recommendations for changes and to prevent future problems
- Producing user manuals and guidance for end-users
- Prior experience working on Service Now Ticketing tool.
- Proficiency in diagnosing and resolving hardware and software issues efficiently.
- Familiarity with various operating systems such as Windows & macOS,
- Ability to install, configure, and support a wide range of software applications.
- Experience with ITSM software and ticketing systems.
Salary : $18 - $19