Senior Desktop Support (Clinical)

Position: Senior Desktop Support

Job Type: Contract

Location: MA-Boston 02215

Senior Desktop Support provides on-site IT support for providers and practice managers in

a clinical workspace operating as the face for IT.

Primary Responsibilities

• Provide day-to-day IT support operations at clinical locations using the ServiceNow
  
  

ticketing system which includes traveling on site to clinics.

• Provide support for end-user experience - such as onboarding, technical installation
  
  

of hardware, answering technical questions and following up with users.

• IT Support for any escalations from a clinical location.
• Diagnose, troubleshoot, and resolve a wide variety and range of hardware and
  
  

software related problems with operating systems, applications (including vendor

software packages), replacing parts as required.

• Adapt to new technologies, process new information and help customers through
  
  

technological changes. Improves and implements procedures as needed and/or

assigned.

• Assist the clinical staff by maintaining IT readiness for day-to-day operations.
• Management of IT assets including
• Receiving large orders of equipment
• Manage assets at current storage locations.
• Daily shipping of devices to locations on demand
• Managing shipping and returns of assets from remote staff.
• Support project work which includes but not limited to the following:
• New product Rollouts
• Department moves and buildouts.
• Refresh of Desktop IT equipment.
• Provide training and directions to other Desktop members as needed.
• Provide feedback on staff to management.
  
  

Desktop Support provide technical support to the enterprise. This function includes

employees working on incident management response and restoration; determination of

issue priority, provisioning, and service request fulfillment; installations, upgrades, and

releases/deployments; and problem management analysis and resolution.

• Support Remote and Work-From-Home Staff
• Be proficient in oral and written communication
• Have skills in data analysis and solution development
• Effective time and resource management
• Strong deductive skills for system analysis and problem-solving
• Ability to manage multiple activities
• Advanced proficiency with Microsoft Office, Windows OS, HP hardware, and related
  
  

technologies.

• Analyzes and investigate complex IT issues as they arise
• In-depth knowledge of PC hardware and peripherals.
• Experience with Windows OS, Imaging, Active Directory, Exchange, VPNs, Citrix, Data
  
  

Migration.