What are the responsibilities and job description for the IT Operation Lead position at Noblesoft Technologies?
Role- IT Operation Lead
Location: Boston, MA
I&O High Level Job Role Description
Provide IT operational expertise leveraging Monitors service delivery performance and compliance with high focus on Employee Experience Has a deep understanding of:
Location: Boston, MA
I&O High Level Job Role Description
- I&O is the E2E IT Lead or IT Operation Lead at site providing end-to-end oversight and direction of day-to-day IT activities/operations at a customer site, including all changes that occur to the site IT environments
- Any management decision to be taken will be submitted to DWFS Leader regarding daily operations.
- Any decision, governance or stewardship will remain with Customer.
- Any IT Projects coming at site are managed by Customer Site Leader. I&O can be a resource if needed through SH&E if small request/need. If the need is bigger, we may consider for a SOW.
- Minimum 5 Years of Experience in IT Operations and Leadership
- Good understanding of support processes and ability to manage and develop a team
- Experience in managing a team of Field Support engineers, IT Support engineers
- Experience in Vendor service management
- Excellent communication and co-operation skills
- Proactive and independent ways of working
- Fluent oral and written in English. Local language is nice to have
- ITIL knowledge and certificates are considered an advantage
- Good interpersonal skills and customer-oriented mindset
- Should be able to understand the IT Infrastructure, IT Change Management, Basic Understanding of Network and Servers
- Should be able to work on Microsoft Office tools
- global industry standards (e.g.: ITIL) and
- ensuring Customer s global standard are followed
- The Site: Infrastructure, IT Challenges, Network Layout, Critical Business Processes
- The Services: Who deliver What, Key Contacts
- The Employees: Type, Needs and Challenges
- Able to execute changes/IMACs, upon approved requests