What are the responsibilities and job description for the Desktop Support position at Noblesoft Technologies?
Title :Desktop Support
Location : Phoenix AZ
Job Description
Muskan Mahna
muskan@noblesoft.com
Location : Phoenix AZ
Job Description
- Deliver world-class IT support to onsite and remote executives
- Independently resolve complex, break/fix issues in person or via telephone
- Perform installations, replacements, upgrades, and other hardware/software related tasks as needed
- Setup and monitor high-priority executive meetings utilizing collaboration and AV services
- Provide technical support to Office Services as needed
- Provide recommendations regarding new technologies to better support all executives, and users
- Perform regular walkthroughs to provide proactive support to high visible individuals
- Acts as a resource for IT projects and initiatives in other functional areas as needed
- Receive and respond to incoming support requests in a timely manner including off hours
- Follow set procedures for logging, reporting, and statistically monitoring desktop operations
- Set reasonable expectations that can be counted on
- Present the facts transparently to promote collaborative solutions
- Working technical knowledge of current protocols, operating systems, and standards
- Strong written and oral communication skills with a focus on executive level support
- Analytical and problem-solving abilities, with keen attention to detail
- Self-motivated and directed, with the ability to effectively prioritize and execute
- Experience working in a team-oriented, collaborative environment
- Strong customer-service orientation with a focus on customer satisfaction
- Highest degree of professionalism and integrity
- Flexibility to be on call during off hours and weekends
- Ability to research and test new technologies and solutions
- Time management and organizational skills
Muskan Mahna
muskan@noblesoft.com
Salary : $20 - $22