What are the responsibilities and job description for the Desktop Support Technician - Milwaukee, WI(onsite) position at Noblesoft Technologies?
Job Summary – Desktop Support Technician
- Provide on-site deskside support for end users, resolving technical issues and service requests promptly.
- Deliver high-quality customer service with strong technical expertise and timely response.
- Collaborate with team members within Field Service Operations and Site Services departments.
- Perform installation, configuration, and troubleshooting of desktops, laptops, mobile devices, peripherals, and software.
- Conduct break/fix support, IMACD (Install, Move, Add, Change, Delete), data migration, device refreshes, and health checks.
- Coordinate and execute move requests and participate in project work as required.
- Monitor and manage ticket queues, ensuring resolution and closure within defined SLA timelines.
- Enforce security compliance, perform access reviews, risk assessments, and maintain verification logs.
- Manage resource productivity, shift scheduling, on-call rosters, and inventory levels across locations.
- Train and mentor team members in technical and process areas.
- Coordinate with vendors for warranty repairs and hardware replacements.
- Work closely with Level 3 support and project teams for upgrades, maintenance, and service improvements.
- Provide IT/AV support for on-site/off-site meetings and events, including setup and stand-by assistance.
- Support disaster recovery and act as immediate response in emergency situations.
- Provide on-call support outside business hours on a rotational basis.
- Travel to remote sites as needed; able to lift equipment up to 30 lbs.
- Maintain excellent communication skills and a strong customer service orientation.
- Possess relevant technical certifications (CompTIA A or equivalent) and experience with Windows OS, MS Office, VPN, and network printing.
- Provide on-site deskside support for end users, resolving technical issues and service requests promptly.
- Deliver high-quality customer service with strong technical expertise and timely response.
- Collaborate with team members within Field Service Operations and Site Services departments.
- Perform installation, configuration, and troubleshooting of desktops, laptops, mobile devices, peripherals, and software.
- Conduct break/fix support, IMACD (Install, Move, Add, Change, Delete), data migration, device refreshes, and health checks.
- Coordinate and execute move requests and participate in project work as required.
- Monitor and manage ticket queues, ensuring resolution and closure within defined SLA timelines.
- Enforce security compliance, perform access reviews, risk assessments, and maintain verification logs.
- Manage resource productivity, shift scheduling, on-call rosters, and inventory levels across locations.
- Train and mentor team members in technical and process areas.
- Coordinate with vendors for warranty repairs and hardware replacements.
- Work closely with Level 3 support and project teams for upgrades, maintenance, and service improvements.
- Provide IT/AV support for on-site/off-site meetings and events, including setup and stand-by assistance.
- Support disaster recovery and act as immediate response in emergency situations.
- Provide on-call support outside business hours on a rotational basis.
- Travel to remote sites as needed; able to lift equipment up to 30 lbs.
- Maintain excellent communication skills and a strong customer service orientation.
- Possess relevant technical certifications (CompTIA A or equivalent) and experience with Windows OS, MS Office, VPN, and network printing.