What are the responsibilities and job description for the Cash Management Associate (Need Local to Memphis, TN) position at Noblesoft Solutions?
This is a Hybrid work schedule in Memphis, TN/Southfield, MI/St Petersburg, FL
Manager Notes: Need 2 years of experience in Call Center/Customer service and Data Entry speed of 6000 KPH with 85% Accuracy
Job Duties
- Review and process ACH (direct deposit) forms that are received via an electronic cue
- Perform data entry relating to clients' confidential banking information (i.e. personal account numbers, demographic information, etc.) while maintaining a high attention to detail and accuracy
- Researches any errors or problems concerning entries made at the branch or Home Office level
- Reviews and corrects processing errors as appropriate
- Communicate with clients via email and instant messaging (clientele consists of Financial Advisors and their support staff/ RJ branches)
- Field incoming calls from branch or internal contacts providing customer service and related follow-up as needed.
- Muti-task and handle calls, data entry and responding to emails
- Perform various duties as assigned
Work Schedule
8am-5pm Eastern with 1 hour unpaid lunch
Must Haves
- At least 2 years of recent office experience, ideally in a data entry-centric role where accuracy was extremely important.
- Please have all candidates complete a data entry test. In order to be submitted, candidates must score at least 85% accuracy and at least 6000 keystrokes per hour.
- Extremely detail oriented (accuracy in this role is very important)
- Clear and professional written and oral communication skills - proper grammar and spelling is extremely important
- Professional demeanor
- Customer service oriented
- Experience within banking / financial services is a HUGE plus
- Ability to multi-task in a fast-paced work environment