Pet Resort Team Lead

Position Summary

The Team Lead is responsible for executing and overseeing pet care operations during their shift, ensuring that every aspect of guest care is delivered safely, consistently, and at a high standard.

This is a hands-on leadership role. The Team Lead sets the tone on the floor—guiding team members, maintaining structure, and ensuring that all care, safety, and operational protocols are followed without exception.

At Noble, great care is not left to chance. It is intentional, structured, and consistent—and the Team Lead plays a critical role in delivering that standard every day.

• Managing playgroups safely and effectively, ensuring appropriate grouping based on size, temperament, and play style
  
• Continuously monitoring dog behavior, body language, and energy levels to maintain a controlled and positive environment
  
• Intervening early and confidently to prevent escalation or unsafe situations
  
• Ensuring each pet is engaged, comfortable, and appropriately supervised throughout their time in group
  

Back-of-House Execution & Operational Discipline

• Overseeing accurate execution of feeding, medication, and individualized care instructions for each guest
  
• Ensuring all tasks are completed on time and according to established processes and standards
  
• Maintaining a clean, sanitary, and well-organized environment across suites, play areas, and common spaces
  
• Identifying gaps in execution and addressing them in real time
  
• At Noble, consistency is what builds trust—this role ensures that nothing is missed.
  

What You’ll Be Comfortable With

• Supporting a positive client experience by ensuring accurate and timely information is communicated to the front-of-house team
  
• Understanding the importance of how care is delivered—not just that it is delivered
  
• Providing context or updates when needed to support client communication
  

Front-of-House Support

• Assisting with check-ins, check-outs, and guest transitions when needed
  
• Supporting coordination between front-of-house and back-of-house to ensure a seamless experience
  
• Maintaining awareness of front desk flow during busy periods
  

Team Leadership & Shift Ownership

• Directing Team Members during shifts to ensure clarity of roles, priorities, and expectations
  
• Providing real-time guidance, feedback, and support to maintain performance and standards
  
• Reinforcing accountability while maintaining a calm, focused, and professional environment
  
• Leading by example—stepping in wherever needed to support the team and operation
  

What Makes You Exceptional

• You are calm, observant, and decisive in a fast-paced environment
  
• You have strong instincts when it comes to dog behavior and group dynamics
  
• You lead through action and consistency, not just direction
  
• You notice when something is off—and take initiative to address it
  
• You take pride in maintaining a safe, structured, and well-run environment
  

Required:

• Passion for working with dogs and cats, and delivering uncompromising care
  
• Experience working with dogs in a group setting (daycare, boarding, or similar)
  
• Demonstrated ability to guide or lead others in an operational environment
  
• Strong attention to detail and ability to follow structured processes
  
• Comfortable working on your feet in an active environment
  
• Availability to work flexible schedules, including weekends and holidays
  
• Valid driver’s license and willingness to safely operate company vehicles (e.g., SUV or minivan) as needed
  
• Willingness to support overnight (ON) coverage on a limited, rotational basis to support team needs and overall operation
  

• Prior experience in a lead or supervisory role
  
• Experience administering medication or handling special care needs
  
• Training or certification in pet care, animal behavior, or first aid
  

Success in This Role Looks Like

• Playgroups are consistently safe, structured, and well managed
  
• Feeding, medication, and care instructions are executed accurately without error
  
• The facility remains clean, organized, and ready at all times
  
• Team Members are clear on expectations and supported throughout their shift
  
• Issues are identified early and addressed before they escalate