What are the responsibilities and job description for the Membership Services Manager at Snake River Sporting Club position at Noble House Hotels & Resorts?
Description
WE ARE: Snake River Sporting Club is a luxurious retreat that combines the beauty of nature with high-end amenities and activities. The property includes a private golf club, residences, and homes in a vacation rental pool. Covering nearly 1,000 acres, Snake River Sporting Club includes a world class golf course designed by Tom Weiskopf ranked second in the state, an equestrian center, first-rate fishing, and a working ranch, offering a unique combination of amenities and experiences.
In partnership with Snake River Sporting Club, Noble House is also excited to announce a full-service luxury hotel on property, The Sylvan Lodge. Located in the heart of the community, The Sylvan Lodge will feature hotel rooms and condos with unparalleled access to the outdoors, stunning views from a rooftop patio, a 10,000-square-foot in-building wellness center and spa, and all of the services and amenities one would expect from a luxury resort. The Sylvan Lodge offers all the natural beauty of the area while remaining a tranquil retreat, just a stone's throw from Jackson Hole. OUR CULTURE | Individual Distinction, Collective Soul The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. What makes us unique lies within our team. We are a group of individuals that share a passion for hospitality. We let our personalities shine, and we like to have fun.
DESCRIPTION: The Membership Services Manager plays a key role in delivering an exceptional member experience at Snake River Sporting Club. This position is responsible for managing all aspects of member engagement, communications, service delivery, and front-of-house operations. The Membership Services Manager will serve as a primary point of contact for members, ensuring their needs are anticipated and exceeded, and that club standards of excellence are consistently maintained.
Requirements
Key Responsibilities:
WE ARE: Snake River Sporting Club is a luxurious retreat that combines the beauty of nature with high-end amenities and activities. The property includes a private golf club, residences, and homes in a vacation rental pool. Covering nearly 1,000 acres, Snake River Sporting Club includes a world class golf course designed by Tom Weiskopf ranked second in the state, an equestrian center, first-rate fishing, and a working ranch, offering a unique combination of amenities and experiences.
In partnership with Snake River Sporting Club, Noble House is also excited to announce a full-service luxury hotel on property, The Sylvan Lodge. Located in the heart of the community, The Sylvan Lodge will feature hotel rooms and condos with unparalleled access to the outdoors, stunning views from a rooftop patio, a 10,000-square-foot in-building wellness center and spa, and all of the services and amenities one would expect from a luxury resort. The Sylvan Lodge offers all the natural beauty of the area while remaining a tranquil retreat, just a stone's throw from Jackson Hole. OUR CULTURE | Individual Distinction, Collective Soul The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. What makes us unique lies within our team. We are a group of individuals that share a passion for hospitality. We let our personalities shine, and we like to have fun.
DESCRIPTION: The Membership Services Manager plays a key role in delivering an exceptional member experience at Snake River Sporting Club. This position is responsible for managing all aspects of member engagement, communications, service delivery, and front-of-house operations. The Membership Services Manager will serve as a primary point of contact for members, ensuring their needs are anticipated and exceeded, and that club standards of excellence are consistently maintained.
Requirements
Key Responsibilities:
- Member Relations & Experience
- Serve as the primary liaison for all member inquiries, requests, and concerns.
- Ensure a warm, welcoming, and personalized experience for all members and guests.
- Develop and maintain strong professional relationships with members to foster engagement and satisfaction.
- Coordinate onboarding of new members, including orientations and welcome packages.
- Front Desk & Clubhouse Concierge Oversight
- Maintain the Concierge binder for all concierge services including Outdoor Pursuits, Lodging, and Outside Vendors.
- Ensure the front desk is always professional and efficient.
- Oversee check-ins, reservations, locker assignments, and other member-facing processes.
- Event Support & Communication
- Assist with the promotion, registration, and execution of club events and social activities.
- Collaborate with the Events, Food & Beverage, and Golf Operations teams to ensure seamless member and guest experiences.
- Administrative & Operational Duties
- Maintain accurate and confidential member records.
- Monitor member usage trends and recommend strategies to enhance engagement.
- Provide monthly reports on member service issues, satisfaction, and improvement plans.
- Participate in budget planning and expense control for the member services department.
- Competitive Wages and Flexible Schedules
- Health and retirement benefits
- Staff discounts on hotel services
- Access to club amenities and activities such as golf, tennis, racquetball, horseback riding, hiking trails, fishing, cross-country/nordic skiing, heli skiing and more
- Discounted ski pass to: JHMR, Snow King, and Targhee
- F&B/Retail discounts
- Access to employee discounts to all of our sister properties through Noble House