Conference Services Manager

Job Type

Full-time

Description

About Us

Located in the heart of Del Mar, L’Auberge is an award winning, luxury resort overlooking the Pacific Ocean from one of Southern California’s most picturesque coastal Villages. Estate-style guest rooms and suites, a full-service spa, dreamy dining options, tennis courts and an inviting ocean-view pool are just a few reasons why you would be proud to work here!

The Job

The Conference Services Manager plans, organizes, and manages event programs for clients, ensuring all event details such as space, equipment, menus, and décor are arranged. Responsibilities include preparing detailed event documents, managing billing and room blocks, addressing customer concerns, and working closely with hotel departments to ensure smooth event execution. The role involves building relationships with vendors, reviewing final billing, overseeing on-site event service, and following up with clients post-event. The manager also maintains accurate booking information, manages multiple events simultaneously, and handles additional tasks as needed.

You

To be successful in this position, we're looking for someone who thrives on interacting with guests and team members and enjoys providing memories that will last a lifetime! This role requires good communication and organizations skills, the ability to motivate and inspire, and a desire to take care of others.

Responsibilities

• Plan, upsell and detail the program with the client including verification and modification of space requirements, times, equipment, menus, themes/decorations, etc.
• Prepare appropriate and detailed resumes, diagrams and BEOS to ensure quality service for both Catering & Group Corporate Meetings.
• Prepare group checklists outlining important dates such as cutoff, deposit due dates, final menu approval, rooming lists, etc.
• Manage function details, group billing, room blocks and related activities to ensure that program requirements are satisfied.
• Anticipate and handle customer complaints and/or problems to ensure quality product delivery, customer satisfaction and repeat business.
• Work closely with all departments to inform and resolve issues or problems to ensure quality product delivery and customer satisfaction.
• Create final estimates for all programs to ensure all payments are made prior to arrival.
• Maintain up to date information in all bookings to ensure accurate forecasting.
• Effectively manage time and stay organized while handling multiple groups and coordinating numerous moving parts.
• Build strong relationships with vendors and coordinate logistics that align with hotel policies.
• Review all final billing with accounting to ensure the accuracy of all charges.
• Be the onsite contact and service groups along with Banquet Manager and staff to ensure great service during time of arrival and throughout the stay.
• Send thank you letter to main contact post event and review details of guest satisfaction survey.
• Conduct Planning sites as needed.
• Assistance with Weekly BEO Packets & Event Reports.
• Perform special projects and other responsibilities as assigned.
  
  

Requirements

• Great time management and multitasking abilities in a fast-paced environment
• Strong written and verbal communication skills
• Ability to deliver exceptional guest service, even in high pressure situations
• Professional appearance and adherence to grooming standards
• Flexible schedule availability, including evenings, weekends, irregular shifts, holidays, and extended shifts as business levels require
• At least 2 years of experience
  
  

Our Culture

The Noble House Hotels & Resorts philosophy emphasizes “location, distinction and soul.” Our properties are not a “one-size fits all”. And neither are our team members. What makes L’Auberge Del Mar so special lies within our Team. We are a group of individuals that share a passion for hospitality. People who best fit are sharp, trustworthy team players. We let our personalities shine, and we enjoy having fun!

The OFFER

Our Team Members are our most important asset and that’s reflected in our benefits. L’Auberge Del Mar is proud to offer a variety of benefits to support team members and their families including:

• A comprehensive Health Benefits Package to include Medical/Dental/Vision (including a MediExcel Plan)
• Supplemental benefits to select from such as Short-term Disability, Life Insurance, Hospitality Indemnity, Pet Insurance
• 401K Plan with Employer Match
• Paid Holiday/Vacation/Sick
• Onsite Complimentary Parking
• Free Meals in EDR
• Team Member/Family/Friend hotel and restaurant discounts within Noble House Hotels & Resorts
• Career growth opportunities and recognition programs
  
  

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities, and job performance.

Salary Description

$72,500- $78,000 yearly