Case Manager

Job Title: COTI Case Manager
Location: Corona (Queens), NY
Salary: $65,000.00 Annually
Type: Full-time
Schedule: 10AM-6PM
Company: Elmcor Youth and Adult Activities, Inc.

Job breakdown

A human service professional to provide case management services to participants who are eligible for assistance through the Center of Treatment Innovation program. The role of our Case Manager is guiding participants through the treatment and recovery system by assisting with access issues, developing relationships with service providers, and tracking interventions and outcomes. The Case Manager provides direct services to participants including the completion of needs assessments, care plans, periodic reassessments and overall comprehensive service coordination. This position reports to the COTI Program Manager .

Core Duties

• Communicate with participants, families, SUD treatment and medical personnel as necessary to facilitate a desired outcome.
• Educate participants and facilitate procedures related to support benefits with a special focus on the process for transitioning into recovery.
• Provide holistic and comprehensive case management services.
• Participate in the intake and assessment process.
• Assess eligibility for benefits and entitlements.
• Goal setting and long-term case plan development.
• Motivate others toward achieving goals.
• Progress monitoring.
• Maintain current contacts for advocacy and referrals.
• Meet with or have telephone contact with participants on a bi-weekly basis.
• Maintain knowledge of community resources and counseling/social work practices with high risk populations.
• Connect families with needed and available community resources.
• Maintain a caseload of participants/families

Competencies:

To perform the job successfully, and individual should demosntrate the following competencies:

• Chemical Addictions/Co-occurring disorders and related health issues – Knowledge of chemical addictions, co-occurring disorders and associated behaviors.
• Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzed information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills- Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service- Manages difficult or emotional participant situations; Responds promptly to participant needs; Solicits participants' feedback to improve service; responds to request for services and assistance; Meets commitments.
• Interpersonal Skills- Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; participates in meeting.
• Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork-Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit. Quality Management- Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Ethics- Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support- Follows policies and procedures; Completes administrative task correctly and on time; Supports organization's goals and values; benefits organizations through outside activities; Supports affirmative action and respects diversity.
• Judgement- Displays willingness to make decisions; Exhibits sound and accurate judgement; Motivation- Sets and achieves challenging goals; Demonstrates persistence and overcome obstacles; Measures self against standard of excellence.
• Planning/Organizing- Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; sets goals and objectives; Develops realistic action plans.
• Professionalism- Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or positions; Accepts responsibility for own actions; Follows through on commitments.
• Quality- Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Safety and Security- Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability- Adapts to changes in the work environment; Manages competing demands; Changes approach method to best fit the situation; Able to deal with frequent changes, delays, or unexpected events.
• Attendance/Punctuality- Is consistently at work and on time; Ensure work responsibilities are covered when absent; Arrives at meetings and appointments on time. Dependability- Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with and alternate plan.
• Initiative- Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risk; Looks for and takes advantage of opportunities; Ask for an offers help when needed.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Master's degree in social services or related clinical field and 2 years' experience working with applicable populations; or
• BS/BA Degree in a human services related discipline and 5 years' experience working with applicable populations;
• Must successfully complete a criminal background check, obtain clearance from the Office of Children and Family Services and be drug free.
• Active CASAC/CASAC-T

#CaseManager #SubstanceAbuseCounselor #AddictionCounselor #RecoverySupport #SubstanceUseDisorder #SUDTreatment #BehavioralHealthJobs #MentalHealthJobs #HumanServices #SocialWorkJobs #CommunityHealth #RehabJobs #OutpatientTreatment #HarmReduction #RecoveryIsPossible #CareCoordination #ClientAdvocacy #CrisisIntervention #CaseManagementJobs #HealthcareCareers #HelpingProfession #NonprofitJobs #PublicHealthJobs #QueensNYJobs #CoronaQueens #NYCJobs #NYCHealthcare #BilingualJobs #SpanishSpeakingJobs #NowHiringNYC #HiringCaseManager #CASAC

About Noble Hearts HR

Noble Hearts HR is a certified MWBE-owned full HR and talent sourcing firm. With a team of 30 years of combined experience, we bring serenity to non-profits, companies, and job seekers alike by focusing on the human part of human resources.

Salary : $65,000