Showroom Manager (for Doral and Miami showrooms)

About nobilia North America:

nobilia is the worldwide market leader for kitchen furniture with customers in over 90 countries, producing more than 3,800 kitchens daily. Incorporating the precision of German design and engineering and following the Bauhaus principles of form and design, nobilia has delivered superior quality, customization and value for more than 78 years. nobilia North America is focused on rapidly growing its presence in the region, selling furniture through independent showrooms, directly to developers and builders of single and multi-family homes, and its own retail stores.

The Role:

nobilia North America is looking for an experienced and dynamic Showroom Manager to oversee the daily operations of two kitchen showrooms- one in Doral and one in midtown Miami. This role plays a key part in driving sales, maintaining a visually appealing showroom environment, and ensuring exceptional customer service. The Showroom Manager will manage showroom staff, implement effective sales strategies, maintain inventory, and continuously enhance the customer experience. Strong leadership and organizational skills are essential to succeed in this role. This role will report to our Chief Operations Officer (COO) and be based in our Doral and midtown Miami showrooms.

Responsibilities:

Showroom Operations

• Oversee the daily operations of two kitchen showrooms, ensuring smooth functionality.
• Maintain a clean, organized, and visually appealing showroom space that enhances the customer experience.
• Manage inventory, ensuring stock levels are sufficient for customer demand and product displays.
• Implement effective visual merchandising strategies to showcase kitchen designs and products, ensuring maximum appeal.

Staff Management

• Supervise and lead a team of two designers and other showroom staff.
• Hire, train, and coach showroom staff, including sales associates and design consultants.
• Set clear performance targets, provide ongoing coaching, and offer constructive feedback to help staff achieve targets.
• Develop and manage staff schedules to ensure adequate coverage during business hours and peak times.

Customer Service

• Provide exceptional customer service, assisting clients with inquiries, concerns, and kitchen design selections.
• Guide customers through the design process, helping them make informed decisions based on their needs and preferences.
• Foster a customer-centric environment that focuses on satisfaction, building long-term relationships to drive repeat business and positive referrals.

Sales and Revenue Generation

• Develop and implement sales strategies to meet or exceed showroom sales targets.
• Track and analyze sales data to assess performance and identify areas for improvement.
• Collaborate with the sales team to close deals, upsell products, and achieve revenue goals.

Product Knowledge

• Stay current on kitchen trends, new products, and industry developments to ensure the showroom stays competitive and relevant.
• Provide continuous product knowledge training to the showroom staff, ensuring they can confidently educate customers about features, benefits, and options available.

Budget Management

• Develop and manage the showroom's budget, aligning it with sales goals and ensuring profitability.
• Monitor expenses, control costs, and report on the financial performance of the showrooms.

Marketing and Promotion

• Collaborate with the marketing team to plan and execute promotional events, product launches, and advertising campaigns that drive foot traffic and sales.
• Cultivate and maintain strong relationships with suppliers and manufacturers to ensure timely product availability and competitive pricing.

Health and Safety

• Ensure the showroom complies with all relevant health and safety regulations.
• Implement and maintain safety protocols, emergency procedures, and standards for a safe working environment.

Qualifications:

• Proven experience as a showroom manager, retail manager, or in a similar leadership role, preferably within the kitchen or home improvement industry
• Strong leadership and team management skills with the ability to motivate and develop staff.
• Excellent customer service and communication skills, with a passion for helping customers achieve their kitchen goals.
• Experience in sales strategy development, meeting revenue targets, and improving sales performance.
• In-depth knowledge of kitchen products, trends, and design concepts
• Budget management experience with the ability to monitor and control expenses while ensuring profitability.
• Ability to manage multiple tasks, prioritize effectively, and stay organized in a fast-paced environment
• Strong proficiency with computer software (e.g., MS Office, showroom management systems).