What are the responsibilities and job description for the Digital Dental Intake Specialist position at Nobel Biocare?
Job Description
The Digital Dental Intake Specialist is responsible for receiving Procera Complete orders submitted via IO scanning portals. The successful incumbent will be responsible for monitoring new incoming orders and a) submitting to the design team and/or manufacturing, or b) triaging any issues and resolving when possible or escalating to the correct next level. The Digital Dental Intake Specialist is responsible for the general oversight of incoming orders, working under the guidance of the Sr. Operations Manager.
Critical Knowledge and Qualifications:
Target Market Salary Range
Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs. The disclosed reasonable estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Envista, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans.
$27.50 - $33.00 per hour
Operating Company
Nobel Biocare
Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at: http://www.dol.gov/ofccp/regs/ compliance/posters/pdf/eeopost.pdf.
Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
The Digital Dental Intake Specialist is responsible for receiving Procera Complete orders submitted via IO scanning portals. The successful incumbent will be responsible for monitoring new incoming orders and a) submitting to the design team and/or manufacturing, or b) triaging any issues and resolving when possible or escalating to the correct next level. The Digital Dental Intake Specialist is responsible for the general oversight of incoming orders, working under the guidance of the Sr. Operations Manager.
- Monitor queue of incoming Procera Complete orders submitted via IO scanning portals
- Submit all orders that have been received correctly from customer
- Perform first-level troubleshooting of orders received with an error and resolution/submission where possible
- Escalate problems that cannot be resolved locally to the correct stakeholder within the company to coordinate next steps with the customer
- Manage Customer Relationship Management (CRM) queue
- Other duties as assigned
- Product lines will range from single unit to full arch
Critical Knowledge and Qualifications:
- High School diploma required; Associates or Bachelor’s degree preferred
- Working knowledge of CAD design systems (for example: 3 Shape, DTX ), preferred
- Understanding of the dental restorative process preferred
- Understanding of digital dentistry required
- Must be able to work with some autonomy, under a moderate degree of supervision
- Must be available to work on site
- English proficiency (reading, writing, spoken)
- Intermediate to advanced Computer skills (MS Office); nimble learning with computer systems
- Ability to clearly communicate issues and resolutions required
- Must be able to work in a cross-functional environment and collaborate with different functions
- Experience with CRM systems, ideally Microsoft Dynamics, a plus
- Experience with SAP, a plus
- Minimum 3 years of experience working in the dental industry in an administrative or technical role, or equivalent transferrable experience
Target Market Salary Range
Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs. The disclosed reasonable estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Envista, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans.
$27.50 - $33.00 per hour
Operating Company
Nobel Biocare
Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at: http://www.dol.gov/ofccp/regs/ compliance/posters/pdf/eeopost.pdf.
Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
Salary : $28 - $33