Digital Account Manager

Position: Senior Account Manager 

Salary: R25,000 – R28,000 Per Month 

About Us: 

Join our team at No Joke Marketing, a top digital marketing agency committed to delivering exceptional client results and fostering a balanced work-life experience. With half-day Fridays every June, 20 days of paid time off in your first year, an attractive commission structure, and the flexibility of a fully remote position, we provide a supportive and rewarding environment. If you’re passionate about driving client success and thrive in a dynamic, fast-paced setting, we want to hear from you! 

Expectations and Deal Breakers:
As an account manager, you are responsible for managing the relationships with named clients. The bottom line function for this position is to retain our customers and ensure the transition of clients from satisfied to thrilled

Key Skills

·      Excellent communication skills both written and spoken

·      High attention to detail

·      Great people skills. Comfortable conducting business conversations via phone and web  meetings on a daily basis

·      Outstanding follow up and follow through

·      Strong project management skills

·      Effective time management and personal accountability

·      Eager to learn

Communication

·      Skilled in providing simplified explanations to complex or complicated concepts

·      Outstanding written communication and verbal skills

·      Understanding and ability to strategically communicate the fundamentals and practices of traditional and non-traditional forms of media

·      Use applied knowledge, available evidence, logical means and processes to investigate and resolve problems with a high degree of accuracy

Technical Skills

·      Proficient use of Google Drive applications including Docs & Sheets

·      Experienced in navigation of major internet advertising interfaces including, but not limited to Google, Bing, and Facebook

·      Quantitative & Analytical Skills

·      Able to use return-on-investment (ROI) as a decision making tool and provide analysis of relevant performance data to determine go-forward actions

·      Comfortable meeting via ZOOM & other online meeting platforms

Job Skills & Responsibilities:

·      Retention of client accounts through review of campaign set up, active campaign management and execution of consistent customer service

·      Management and analysis of internet marketing campaigns to satisfy client expectations for various performance metrics

·      Rapport building and the fostering of relationships with clients through timely follow up and communication in order to increase retention of accounts

·      Delivery of education to clients on campaign performance and return on investment received

Qualifications:

·      Bachelor’s Degree in General Business, Marketing, Advertising, Public Relations, Journalism or English (Preferred but not required)

·      2 Years Experience in Marketing, Advertising, Public Relations, Sales, Customer Service or related field
 

- Tech requirements: Intel® Core™ i7 or greater, 16GB RAM or greater, stable broadband (20 Mbps), noise-canceling headset, HD web camera 

Soft Requirements: 

- Strong teamwork and adaptability 

- High integrity and customer service focus 

- Excellent communication and organizational skills 

- Attention to detail and long-term problem-solving abilities 

- Leadership qualities and proficiency in documentation 

Ready to Apply? 

If you are ready to elevate your career with No Joke Marketing and be part of a team where your contributions make a difference, we encourage you to apply. Submit your application today and become our new Senior Account Manager.