What are the responsibilities and job description for the Appointment Setter position at No Joke Marketing?
Salary Range: R15,000 - R18,000
About Us: Join No Joke Marketing, a leading digital marketing agency dedicated to excellence and employee well-being. We offer half-day Fridays every June, 20 days of paid time off in your first year, and the flexibility of a fully remote position. If you're passionate about driving client success and excelling in a fast-paced, dynamic environment, we want to connect with you!
Position’s Goal: The Appointment Setter is responsible for being the first point of contact for potential clients, engaging them effectively, understanding their marketing needs, and setting the stage for further interactions with the sales team. The goal is to enhance client satisfaction and optimize sales by ensuring potential clients receive exceptional preliminary customer service and are efficiently scheduled for follow-up interactions.
Key Functions and Responsibilities:
General:
- Serve as the first contact point for potential clients, effectively engaging them in conversation to understand their marketing needs.
- Focus on building and nurturing strong relationships from the initial contact, ensuring a smooth transition to the sales team for deeper engagement.
Daily:
- Maintain detailed records of interactions, calls, and appointments scheduled with potential clients.
- Ensure timely follow-ups and efficient scheduling to maximize opportunities for the sales team.
Weekly:
- Analyze interaction data to improve future engagements and report significant insights to the Customer Experience Manager.
- Provide at least three qualified leads to the sales team per week.
Monthly:
- Review monthly performance metrics with the Customer Experience Manager to assess and strategize on improving engagement techniques and client conversion rates.
Quarterly:
- Participate in training sessions to enhance communication and engagement skills.
- Review and update engagement scripts and approaches to align with current market trends and client expectations.
Biggest Challenges for This Position:
- Maintaining consistent, high-quality client interaction in a high-volume environment.
- Efficiently managing and organizing detailed records of numerous client interactions.
Strategic Internal Relations:
- Customer Experience Manager: Updates, feedback, and strategic alignment (Weekly)
- Sales Team: Transition of leads, feedback on client needs (As needed)
Strategic External Relations:
- Potential Clients: Initial engagement and relationship building (Daily)
- Industry Partners: Coordination on client engagement strategies (Quarterly)
Soft Skills:
- Teamwork
- Flexibility
- Integrity
- Problem-Solving
- Outstanding Communication Skills
Hard Skills:
- CRM Software: Advanced
- Data Entry: Intermediate
- Customer Relationship Management: Advanced
Education & Areas of Expertise:
- Formal Education: A high school diploma is required; a bachelor’s degree in business administration or a related field is preferred.
- Languages: Proficiency in English
Tech Requirements:
- PC Specifications: Processor: Intel® Core™ i7 or greater, Memory: 16GB RAM or greater
- Internet Connection: Stable broadband connection with at least 20 Mbps upload and download speeds
- Other: High-quality noise-canceling headset, HD web camera
Ready to Apply? Elevate your career with No Joke Marketing. If you are ready to be part of a team where your contributions make a difference, apply now to become our new Appointment Setter.