Operations/Customer Service

Job Summary 

Responsible for coordinating the export/import operational activities of the branch office maintaining competitiveness. Handle and coordinate customer demands working cooperatively with Sales and the Branch Manager. 

Duties & Functions 

Essential: 

• Generate air or ocean bills of lading and supporting export documentation to insure freight can be exported. 
• Contact trucking companies to arrange for pickup of customers freight. 
• Receive freight in warehouse and perform TSA safety checks. 
• Label freight for export. 
• Contact air and ocean carriers to book export shipments. 
• Close consolidations. 
• Review procedures and implement TSA safety regulations as developed by the Head Office. 
• Arrange for import documentation pickup at the airlines. 
• Review immediate Transport documents for US Customs. 
• Contact outside Customs Brokers to coordinate that import freight is cleared in a timely manner. 
• Correspond with NNR Japan and other overseas agents. 
• Provide the customer with quotations when sales staff is no present.
• Provide the sales staff with market research. 
• Generate proposals for the sales staff. 
• Assist sales staff with correspondence, faxes, etc. 
• Contact present customers who have not shipped regularly to determine shipping status. 
• Contact import customers to relay arrival information. 
• Assist with the collection of customer accounts. 
• Conduct telephone sales to prospective customers. 
• Update airline rates for sales department files. 
• Contact customers following sales to ensure ongoing customer satisfaction, provide flight details, maintain and review letters of credit and resolve any complaints.  
• Set up and maintain customer files. 
• Perform other duties as requested by management. 

QUALIFICATION STANDARDS 

Education & Experience: 

• Minimum requirement High School diploma or GED.
• Thorough knowledge in international freight forwarding operations both Air and Ocean. 
• Proficient with Microsoft Office applications. 
• Forklift safety certification. 
• Ability to use basic math skills to calculate freight, storage, duty and other charges.  

Physical requirements:  

• Flexible and long hours sometimes required. 
• Medium work - Exerting up to 50 pounds of force occasionally, frequently and/or constantly to lift, carry, push, pull or otherwise move objects.