Business Systems Analyst

JOB SUMMARY

The Business Systems Analyst is responsible for analyzing business problems in the logistics domain and designing software solutions while providing end-user support. This person will be involved in a project to develop our current and next-generation freight management system, which will be used globally throughout the NNR network. The ideal candidate will have experience in systems analysis and design and will support end-user needs.

Duties & Functions

Essential:

• Manage software Change Management process including RFCs (requests for change), classification of impact and priority, and obtaining necessary change approvals.
• Track all open projects and maintenance tasks using a defined project management method.
• Work with product owners gathering, analyzing, designing, and testing of software change requests.
• Perform software training for end users and quality assurance testing.
• Define and document any new business requirements, needs, and processes tied to solutions.
• Assist with the creation and maintenance of policies and procedures. Participate in the review of internal controls and procedures
• Facilitate communication between business users and technical teams to ensure a clear understanding of requirements and solutions.
• Support Users need to understand their workflow process better.
• Provide additional support to Helpdesk as needed to ensure End-User's needs are met.
• Perform other duties as requested by management.

COMPETENCIES

CONTRIBUTES TO TEAM SUCCESS - Actively participates as a member of a team to move the team toward the completion of goals.

INITIATES ACTION – Demonstrates ability to take prompt action to accomplish objectives; takes action to achieve goals beyond what is required; being proactive.

QUALITY ORIENTATION – Demonstrates ability to accomplish tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over time.

SAFETY AWARENESS – Demonstrates ability to identify and correct conditions that affect employee safety, upholding safety standards.

WORK STANDARDS - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing.

Education & Experience:

• Minimum associate’s degree or equivalent 2-year’s college in Information Technology. Bachelor’s degree in computer science, Information Systems or related field preferred.
• At least 2-3 years of experience working in the Freight Forwarding / Logistics industry.
• Ability to use SQL to query database to assist troubleshooting and be able to understand complex accounting stored procedure and batch code.
• Extensive knowledge of Microsoft 0365 software suite. Knowledge of security tools, policies, and procedures.
• Strong technical aptitude with the ability to understand complex technical concepts and communicate them effectively to non-technical stakeholders.
• Excellent communication and interpersonal skills, with the ability to interact with individuals at all levels of the organization.
• Strong analytical and problem-solving skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.

Physical requirements:

• Regular use of hands to finger, handle or feel; frequent walking, standing, talking, hearing, and reaching with hands and arms; occasional sitting.
• Specific vision abilities required include close vision and the ability to adjust focus.
• Some after-hours communications with subsidiaries in their time zones either for training or support may be necessary.
• Medium work - Exerting up to 50 pounds of force occasionally, frequently and/or constantly to lift, carry, push, pull or otherwise move objects.