Technical Analyst

• 503038
• Las Cruces, New Mexico, United States
• Staff
• Staff Full-time
• Closing at: Jan 7 2026 - 23:55 MST
  
  

View favorites

Department Contact: Bernie Maestas, 575-646-7383, bmaestas@nmsu.edu

Internal or External Search: External - Open to all applicants

Advertising Summary: Think of the Technical Analyst at NMSU as the ultimate problem‑solver and bridge‑builder: they dive into data, untangle workflows, and make sure the university’s ERP systems run like a well‑oiled machine. This role is all about teamwork—collaborating with faculty, staff, and IT pros to turn complex requirements into smooth solutions, while keeping projects on track and processes sharp. Success here means being patient, persistent, and people‑savvy, whether it’s troubleshooting tech hiccups, streamlining operations, or helping departments reach their goals. In short, the TA is the go‑to guide who keeps technology aligned with the university’s vision, all while making life easier for the campus community.

Position Details

Position Title: Technical Analyst

College/Division: Information Technology

Department: 440570-IT STUDENT & BUSINESS SOLUTIONS

Location: Las Cruces

Offsite Location (if applicable):

Target Hourly/Salary Rate: 48,332.54 - 60,415.42

Appointment Full-time Equivalency: 1.0

FLSA Status: Exempt

Bargaining Unit Announcement: This is NOT a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME).

Contingent Upon Funding: Not Applicable

Standard Work Schedule: Standard (M-F, 8-5)

If Not a Standard Work Schedule

Job Duties and Responsibilities: The Technical Analyst (TA) is a member of the IT – Enterprise Software Solutions team at New Mexico State University. In this role you will serve as a key participant on a team that drive the assessment, analysis, and development of requirements and process workflows for various departments. The goal for the team is to ensure the correct functionality, requirements and industry standards are used to develop and maintain all applications within the Ellucian ERP suite of products. The TA will also be responsible for extensive data analysis and reporting, and collaborating within the team as well as with diverse constituents across the university to develop solutions for problem resolution and process enhancement opportunities.

The ideal candidate will have experience as a Business Analyst or Process Analyst in a dynamic environment that utilizes an ERP (Enterprise Resource Planning) system. Higher Education experience is preferred but not required, but the incumbent must be able to learn and adapt to the higher education domain and become productive as quickly as possible. Critical skills needed to succeed are: a keen awareness and empathy in managing student, faculty, and staff expectations and the ability to build solid relationships within his/her team and among the diverse constituencies at NMSU. Above all, the two most critical success factors for this role are:

• The ability to collaborate within the team and across the community
• The patience and desire to persist through obstacles to help departments achieve their goals.
  
  

Serves as the technical liaison between IT technical resources and assigned functional units. Responsible for understanding functional unit technical system needs and coordinating deployment/work efforts as needed to achieve the NMSU's IT strategic vision. Partners with Business Process Analyst. Serve as a key participant on a team that drive the assessment, analysis, and development of requirements and process workflows for various departments. Staying proficient on all technologies. Coordinating projects, delivering projects on-time. Working with other departments across IT to ensure projects are completed.

Provides technical assistance to users or other departments, helping to troubleshoot problems and improve system performance. Responsible for an area of focus to become the technical expert to understand the business and processes of assigned area.

• Participate in documentation of business requirements and functional specifications for new and existing modules of software used by the University
• Accurately interpret end user requirements and communicate to the development team
• Work closely with development and functional teams to ensure that the delivered capability meets departmental requirements and industry standards
• Support end users in resolving product related issues such as data challenges, and identifying areas of improvement and needed system changes
• Develop and maintain Functional Requirements throughout entire project lifecycle
• Determine opportunities for automation and improvement of current processes
• Work with constituents across the NMSU community to streamline existing processes and help ensure they align with University goals and objectives
• Work closely with other Analysts to determine priorities, schedules, and manage any required changes in scope
• Work closely with the Help Desk to ensure that appropriate documentation, support, and training related to new functionality is provided to end-users.
  
  

Qualifications

Required Education and Experience:

Associate's Degree 4 years of relevant experience or a Bachelor's degree 2 years of relevant experience.

Equivalent Qualifications

Preferred Qualifications:

Must be authorized to work in the United States. Visa sponsorship is not available for this position.

Special Certification/Licensure

Working Conditions and Physical Effort

Environment: Work is normally performed in a typical interior/office work environment.

Physical Effort: No or very limited physical effort required.

Lifting Requirements: Requires handling of average-weight objects up to 10 pounds or some standing or walking.

Risk: No or very limited exposure to physical risk.

Recruitment Summary

We are New Mexico’s land-grant institution and a comprehensive research university dedicated to teaching, research public service and outreach at all levels. NMSU is a welcoming community of talented faculty, staff and students who are working together to make a difference. We are a NASA Space Grant College, a Hispanic-serving institution (HSI), a minority-serving institution (MSI) and home to the first Honors College in New Mexico. We offer an accessible education that shapes bright futures.

NMSU provides learning opportunities to a diverse population of students and community members at four campuses, Cooperative Extension offices located in each of New Mexico’s 33 counties, 12 research and science centers, and through distance education.

NMSU Global Campus

Since 1888, NMSU has proudly embodied this tradition, building relationships that last a lifetime while serving students who want to earn their degree and grow in their field. Today, NMSU Global Campus provides flexible, career-focused online education that helps our students transform their lives – and the lives of the people they love – through over 70 degree and certificate programs, skill-building microlearning courses, and career and talent development.

NMSU Main Campus

Located in Las Cruces, NM, New Mexico State University's 900-acre main campus is located at the crossroads of I-10 and I-25 in the Southwestern United States. As a thriving center of higher education, deeply rooted in the regional tradition, its role as a comprehensive university is recognized throughout the state.

Doña Ana Community College

Founded in 1973 in collaboration with local school districts to support occupational education, DACC is now a leading community college that provides transformative educational opportunities that meet the workforce needs of Doña Ana County. With a focus on access, innovation and excellence, DACC offers over ninety degrees and certificates, adult education, specialized workforce training, and small business assistance. 

Alamogordo Campus

Established in 1958 to serve the needs of the airmen and families stationed at Holloman Air Force Base located only 10 miles west of Alamogordo, NMSUA is a community college with a long history of excellence that is supported by a caring community of hard-working students and dedicated faculty and staff. The campus is situated “on the hill” above Alamogordo and provides inspiring views of the city and the Tularosa Basin, offering the perfect venue for creative and motivated learning.

Grants Campus

NMSU Grants was established as a branch of New Mexico State University in 1968 through the cooperative efforts of New Mexico State University and Grants Municipal Schools. As a two-year branch community college, NMSU Grants serves the local communities in Cibola and McKinley counties, including the Pueblos of Acoma, Laguna, and Zuni, as well as Tohajiilee, San Mateo, San Rafael, Cubero, the City of Grants, and the Village of Milan.

Special Instructions to Applicants

The electronic application is the *official* document that will be used to qualify applicants. Paper/email documents will not be accepted. Required documents must be attached to this application.

EEO Statement

New Mexico State University does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, marital status, disability, genetic information, age, military service, or other non-merit factor.