Supervisor Emergency Dispatcher

• 503637
• Las Cruces, New Mexico, United States
• Staff
• Staff Full-time
• Closing at: Jun 17 2026 - 23:55 MDT
  
  

View favorites

Department Contact: Int. Lt. Erik Tristano / 575-646-3311

Internal or External Search: External - Open to all applicants

Advertising Summary: Join New Mexico State University as a leader in emergency communications, overseeing 24/7 dispatch operations, personnel development, technology systems, and critical public safety initiatives that support the university community. This dynamic role combines operational leadership, strategic collaboration, and administrative management to ensure excellence in emergency response and campus safety.

Position Details

Position Title: Supervisor Emergency Dispatcher

College/Division: President's Office

Department: 500300-POLICE DEPARTMENT NMSU

Location: Las Cruces

Offsite Location (if applicable):

Target Hourly/Salary Rate: $25.56

Appointment Full-time Equivalency: 1.0

FLSA Status: Non-Exempt

Bargaining Unit Announcement: This is NOT a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME).

Contingent Upon Funding: Not Applicable

Standard Work Schedule: Shift: Other Shift

If Not a Standard Work Schedule: Public Safety - 24/7

Job Duties and Responsibilities: Overall supervision and management of operations for our Emergency Dispatch Center/Team Members which encompasses personnel guidance/mentorship/leadership, scheduling of emergency dispatchers for 24/7 service coverage, and providing employee training opportunities/professional development; oversight and management of the various communication databases being utilized by dispatchers and ensuring compliance with quality assurance audits; management of all required inspections and software/hardware equipment maintenance, along with identifying equipment needs/requests/acquisitions; collaboration/coordination with other regional dispatch centers with emergency services and technology; and management over many of the following administrative functions associated with crime prevention/trend analysis, public information releases, evidence requests related to criminal proceedings, employee hiring processes, CLERY/Emergency Notification requirements, and fiscal budget preparation/accountability.

Qualifications

Required Education and Experience:

Associate’s Degree 6 years of relevant experience or a Bachelor's degree 4 years of relevant experience.

Equivalent Qualifications

Preferred Qualifications:

Previous Dispatch Supervisor Experience.

Special Certification/Licensure

Working Conditions and Physical Effort

Environment: Work is normally performed in a typical interior/office work environment.

Physical Effort: Light physical effort. Effort applies to no more than two (2) hours per day.

Lifting Requirements: Requires handling of average-weight objects up to 10 pounds or some standing or walking.

Risk: Work environment involves some exposure to hazards or physical risks, which require following basic safety precautions.

Recruitment Summary

We are New Mexico’s land-grant institution and a comprehensive research university dedicated to teaching, research public service and outreach at all levels. NMSU is a welcoming community of talented faculty, staff and students who are working together to make a difference. We are a NASA Space Grant College, a Hispanic-serving institution (HSI), a minority-serving institution (MSI) and home to the first Honors College in New Mexico. We offer an accessible education that shapes bright futures.

NMSU provides learning opportunities to a diverse population of students and community members at four campuses, Cooperative Extension offices located in each of New Mexico’s 33 counties, 12 research and science centers, and through distance education.

NMSU Global Campus

Since 1888, NMSU has proudly embodied this tradition, building relationships that last a lifetime while serving students who want to earn their degree and grow in their field. Today, NMSU Global Campus provides flexible, career-focused online education that helps our students transform their lives – and the lives of the people they love – through over 70 degree and certificate programs, skill-building microlearning courses, and career and talent development.

NMSU Main Campus

Located in Las Cruces, NM, New Mexico State University's 900-acre main campus is located at the crossroads of I-10 and I-25 in the Southwestern United States. As a thriving center of higher education, deeply rooted in the regional tradition, its role as a comprehensive university is recognized throughout the state.

Doña Ana Community College

Founded in 1973 in collaboration with local school districts to support occupational education, DACC is now a leading community college that provides transformative educational opportunities that meet the workforce needs of Doña Ana County. With a focus on access, innovation and excellence, DACC offers over ninety degrees and certificates, adult education, specialized workforce training, and small business assistance. 

Alamogordo Campus

Established in 1958 to serve the needs of the airmen and families stationed at Holloman Air Force Base located only 10 miles west of Alamogordo, NMSUA is a community college with a long history of excellence that is supported by a caring community of hard-working students and dedicated faculty and staff. The campus is situated “on the hill” above Alamogordo and provides inspiring views of the city and the Tularosa Basin, offering the perfect venue for creative and motivated learning.

Grants Campus

NMSU Grants was established as a branch of New Mexico State University in 1968 through the cooperative efforts of New Mexico State University and Grants Municipal Schools. As a two-year branch community college, NMSU Grants serves the local communities in Cibola and McKinley counties, including the Pueblos of Acoma, Laguna, and Zuni, as well as Tohajiilee, San Mateo, San Rafael, Cubero, the City of Grants, and the Village of Milan.

Special Instructions to Applicants

The electronic application is the *official* document that will be used to qualify applicants. Paper/email documents will not be accepted. Required documents must be attached to this application.

EEO Statement

New Mexico State University does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, marital status, disability, genetic information, age, military service, or other non-merit factor.