IT Infrastructure & Service Management Consultant (Temporary)

WHO WE ARE: The National Multiple Sclerosis Society mobilizes people and resources to drive research for a cure and to address the challenges of everyone affected by MS. To fulfill this mission, the Society funds cutting-edge research, drives change through advocacy, facilitates professional education, collaborates with MS organizations around the world, and provides programs and services designed to help people with MS and their families move their lives forward. We partner with volunteers to accomplish our work. Staff members engage volunteers through effective and timely communications, facilitating meaningful opportunities, and continually seeking and providing feedback for reciprocal growth and learning. Job Summary: We are seeking a seasoned IT Infrastructure and Service Management Consultant to lead a strategic engagement focused on assessing, documenting, and improving our current IT operational processes. This role will also provide temporary oversight of the Infrastructure and Service Desk teams, including tactical oversite for Cybersecurity operations, ensuring continuity and alignment with best practices. A key component of this engagement will be identifying and implementing quick win opportunities to enhance operational efficiency and service delivery. This is a temporary, full-time position that is expected to last approximately 6 months, with the potential to extend, based on business needs. Main Responsibilities: Strategic Process Assessment & Design Conduct a comprehensive review of current IT infrastructure, service management, and cybersecurity processes. Facilitate structured stakeholder interviews and workshops to gather insights and validate workflows. Document current state processes, systems, dependencies and organizational structures using standardized frameworks. Develop future state recommendations aligned with ITIL, COBIT, and other relevant methodologies. Create a roadmap for process and operational improvements. Review existing governance frameworks, decision rights, and escalation paths. Evaluate KPI dashboards and reporting mechanisms. Operational Oversight & Leadership Provide interim leadership and tactical oversight for the Infrastructure and Service Desk teams. Support day-to-day decision-making, prioritization, and issue resolution. Collaborate with cybersecurity stakeholders to ensure tactical alignment and risk mitigation. Provide tactical monitoring for cybersecurity threats and issues. Foster team engagement and ensure continuity of service delivery during the engagement period. Propose and implement improvements for visibility and accountability. Review Technology Contracts and subscriptions, assess ownership, business alignment and recommend rationalization/renegotiation strategies Support internal communications to ensure transparency and engagement. Stakeholder Engagement & Communication Partner with IT Operations, Security, Architecture, and Business Units to ensure alignment and buy-in. Present findings, recommendations, and progress updates to senior leadership. Prepare executive-level documentation and presentations. What We're Looking For: 7 years of experience in IT Infrastructure, Service Management, and consulting roles. Strong knowledge of ITIL, service delivery models, and cybersecurity fundamentals. Demonstrated success in leading process redesign and operational improvement initiatives. Experience managing or overseeing technical teams in a matrixed or transitional environment. Excellent communication, documentation, and stakeholder engagement skills. Preferred Qualifications: ITIL v4 Certification or equivalent. Experience with National Institute of Standards and Technology (NIST) Cybersecurity and Risk Management Framework Experience with cloud platforms (AWS, Azure, GCP), Expertise in Azure (particularly around IaaS, PaaS, Shared files) will be huge plus Proven experience in Windows and Office 365 ecosystem Experience in advanced internet working initiatives. large-scan LAN, WAN, VoIP, Cisco IOS (switches, ASA firewalls, QoS policies, Access lists and traffic prioritization Experience working with Carriers and Telecom (Avaya Cloud and/or Five9 preferred) Familiarity with enterprise architecture frameworks (e.g., TOGAF). Prior experience in regulated industries (e.g., healthcare, finance) is a plus. Good understanding of Agile methodologies and tools like Jira and Bitbucket for development, version control, collaboration, and tracking Location Requirements Remote - Flexible Location Work is primarily performed remotely, however, when possible and necessary, teams meet in person to conduct the business of the organization and build team relationships. Preferred location: Denver, CO Compensation | Benefits: The estimated hiring compensation range for this role is $120,000 - $140,000. Final offers will be based on the candidate's geographic location, consider career experience and may vary from this range due to these and other factors. You will have the opportunity for a highly competitive, comprehensive benefit package that the Society provides to employees. Your benefits include a considerable Paid Time Off Plan; Paid Holidays; 401k Retirement Savings Plan with Society match; Commuter Benefit Plan; Comprehensive Health & Welfare benefits including Medical, Dental, Vision, Flex Spending Accounts, Life Insurance, Disability Coverage, Spring Health Membership offering free therapy and professional coaching, as well as additional voluntary benefit offerings. Not to mention, you will join an incredible mission focused team of people! We’re committed to supporting the growth of every employee through a structured and transparent approach to career development. We use Talent Portraits to define clear expectations, development opportunities, and advancement paths — whether you're growing as a people leader or deepening your expertise as an individual contributor. Each role is thoughtfully placed within one of these pathways (Leadership or Partner) to help you understand how it fits into our broader organization and your potential career journey. This position is classified as Professional - Knowledge Leader. The National MS Society is committed to building a diverse and inclusive workforce. We strive to create a workforce that reflects the communities we serve and where everyone feels empowered to bring their authentic selves to work. We need you and your unique talents and perspectives to help us write the last chapter on MS. APPLICATION INSTRUCTIONS: We appreciate your consideration of our job opportunities and strive to make it as effortless as possible to apply for our positions. With only a few required sections and the option to use our resume parsing tool, we aim to streamline the application experience, saving you time and effort. Additionally, if you wish to include a cover letter with your application, please feel free to attach it along with your resume, and any other documents required, to the Resume/CV document upload section at the bottom of the My Experience page. We appreciate your interest in joining our team and look forward to receiving your application! Important: You will not be able to modify your application after you submit it. The "My Experience" page is the only opportunity to add your cover letter and supporting document attachments. If you experience any trouble submitting your materials, please check out our FAQ & Contact Us page. Our team is expanding, and we want to hire the most talented people we can. Continued success and progress towards our vision of a World Free of MS depend on it. So once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your status in the selection process, and new postings that might interest you. Thanks for your interest in working on our team!! We are more than an organization. We are a movement. We are a movement by and for people affected by MS. Until we end this disease forever, we will do whatever it takes to accelerate breakthroughs. We are a movement united in our collective power to do something about MS now – to move together towards a world free of multiple sclerosis. We're so glad you've taken the time to explore career opportunities with us. By joining our network, we hope you will learn more about how we fulfill our mission and find your place in this movement. Thank you for your consideration and interest in bringing your talents to the National MS Society!

Salary : $120,000 - $140,000