What are the responsibilities and job description for the VTC Service Agent position at NMR Consulting?
Position: VTC Service Agent
Location: Fort Belvoir, Va
Clearance: This position requires a DoD Clearance
Position Summary:
Provide technical operational support and direct VTC facilitation to MDA Executive Leadership. Operate audio/visual equipment and scheduling tools to include monitors, cameras, Cisco CODECS, Cisco Jabber, VQ Conference Manager, AMX control systems, and other peripheral equipment.
Essential Duties and Responsibilities:
- Schedule conferencing events and collaboration sessions utilizing client-provided scheduling tools. (E.g. Cisco Jabber, CMS, VQ Conference Manager, and E-scheduler/EMS)
- Provide direct Executive level VTC facilitation and communicate clearly and professionally with Executive level customers daily.
- As operational tempo permits, provide VTC and collaboration system facilitation to other users.
- Provide VTC and A/V operational support and facilitation.
- Utilize the existing incident management tracking tool (e.g., Remedy) for all related maintenance activities.
- Troubleshoot and resolve collaboration and business application incidents.
- Perform preventative maintenance services in accordance with the manufacturer's recommended preventative maintenance schedules and SOPs.
- Implement and execute configuration management plans, processes, and procedures.
- Maintain collaboration systems and all associated VTC peripheral equipment, and future operations/control centers and collaboration systems, and all associated peripheral equipment to successfully execute video conferencing and/or collaboration events.
- Maintain/utilize and procure manufacturer service and/or maintenance agreements.
Requirements:
- Applicants selected must currently possess the required security clearance, will be subject to a government security investigation, and must meet eligibility requirements for access to classified information.
- High School Diploma is required; College Degree preferred.
- One-year experience in the Audio Visual industry preferred.
- Must possess an extremely meticulous and organized working style and have an ability to work as part of a team.
- Strong verbal and written communication skills experience is important; responsibilities will include extensive team and customer contact.
- Familiarity with Microsoft Windows and Office products in required.
ADA Specifications:
- Occasionally lifting of 5-10 lbs.
- Regularly required to talk and or hear.
- Extended working hours.
- No travel expected for this position.
- Will be required to use the computer screen for extensive periods of time.
NMR Consulting is an Equal Opportunity Employer (EOE). M/F/D/V