Data Center Smart Engineer

Job Description – Data Center Smart Hands Engineer

Location: Denver, Colorado, USA (Englewood & Aurora Data Centers – Flexential)
Work Model: Onsite/Hybrid

Number of Positions = 4 Openings

• Must clearly show hands-on data center work (not theoretical)

• Prior experience in smart hands / field support roles is highly preferred

• Verify willingness for on-call support and travel

• ship to obtain a security clearance

Role Overview

• We are looking for 2 Data Center Smart Hands Engineers based in Denver, Colorado, who can support data center operations by executing hands-on technical tasks under the guidance of remote Subject Matter Experts (SMEs).

• This role is ideal for individuals with strong data center operational skills who are capable of following detailed instructions and ensuring timely execution of infrastructure-related activities.

Key Responsibilities

• Perform rack and stack activities, including installation and decommissioning of hardware

• Handle cabling (copper/fiber) and ensure proper connectivity and labeling

• Configure and apply management IPs as per provided instructions

• Execute hardware-related tasks across a wide variety of devices (servers, network, storage)

• Act as remote hands ("smart hands") for SMEs by following detailed technical instructions

• Troubleshoot basic infrastructure issues and escalate when required

• Maintain proper documentation and update task completion status

• Support data center operations and maintenance activities

• Participate in on-call support outside regular business hours

Mandatory Skills (Strict Screening Criteria)

• Strong hands-on experience in Data Center Operations

Proven experience in:

• Rack & Stack

• Structured Cabling (Fiber & Copper)

• Hardware Installation (Servers / Network / Storage devices)

• Applying / Configuring Management IPs

• Ability to execute detailed instructions from remote SMEs accurately and independently

• Willingness to work in a "Smart Hands" support model

Work Requirements

• Availability during standard business hours (9 AM – 5 PM)

• Willingness to participate in on-call rotation for off-hours support

• Ability to travel domestically within the USA when required (primarily): Dallas, TX OR Michigan (GHQ)

Preferred Skills (Good to Have)

• Exposure to enterprise Data Center providers (e.g., Flexential or similar)

Basic understanding of:

• Networking concepts

• Server hardware lifecycle processes

• Experience working in remote support / guided execution environments

• Strong communication skills for coordination with remote SMEs

Experience & Qualifications

• 3–8 years of relevant experience in Data Center Operations / Infrastructure Support

• Bachelor’s degree or equivalent experience in IT / Engineering (preferred but not mandatory)

• Strong problem-solving skills and ability to work with minimal supervision