What are the responsibilities and job description for the Staff DevOps Infrastructure Engineer position at NMI?
We are seeking an execution-driven and technically seasoned Staff DevOps Infrastructure Engineer with a strong background in hybrid infrastructure, automation, and observability. This role is ideal for someone with 8 years of experience designing and operating highly available systems in production environments and leading complex infrastructure modernization efforts. You will be at the forefront of building scalable systems, enhancing availability, and improving automation and tooling in a mission-critical environment.
This is a fully remote role (based in the US), with occasional travel (1–4 times per year) to company colocation facilities, covered by NMI. If you live near a company office, occasional in-person collaboration is encouraged.
The Ideal Candidate
Infrastructure Operations & Reliability:
Qualifications & Experience
NMI enables our partners with choice, and challenges the one-size-fits-all approach to payments. You've probably used NMI in the last 24 hours without even realizing it. We’re the platform that powers success for innovative tech created by SMBs, entrepreneurs and fintech startups. We’re creative problem solvers who help visionaries smash through boundaries and think beyond what’s possible so they can think about what’s next. But we’re not just built for the tech savvy. We democratize the latest payments technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. We’re all about enabling more payments in more ways and more places.
We believe that having a diverse group of employees strengthens both our work and our workplace. We’re focused on making NMI more diverse and welcoming with initiatives like having a dedicated Diversity, Equity & Inclusion action group, diversity goals for hiring, anonymized resume screening, affinity groups such as our Women's network and LGBTQ Network, open forums for discussions on diversity and social justice, and measuring inclusion and belonging as part of our regular employee engagement surveys.
Equal Opportunity
NMI is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, age, marital status, national origin, sexual orientation or sexual identity, genetic information, citizen status (except those that do not have the legal right to be employed in the United States), disability, military service, service member, veteran status, or any other basis protected by applicable law.
Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks.
Attention job applicants: Please note that in compliance with the data protection regulations within your jurisdiction, any personal information submitted with your job application may be collected and used by NMI for the purpose of recruitment and employment-related activities. By submitting your application, you acknowledge and provide explicit consent to the processing of your personal information as described in our privacy policy found on our website. For more information on how we process your information, please read our privacy policy here: https://www.nmi.com/legal/privacy-policy/
Salary Range, Depending On Experience
$155,000—$165,000 USD
This is a fully remote role (based in the US), with occasional travel (1–4 times per year) to company colocation facilities, covered by NMI. If you live near a company office, occasional in-person collaboration is encouraged.
The Ideal Candidate
- Has a proven track record implementing low-toil, highly automated infrastructure solutions
- Excels in hybrid environments, balancing legacy systems with modern, scalable cloud-native technologies
- Is deeply comfortable in shell environments (Bash, ZSH) and configuration management tools (Ansible, Puppet)
- Drives observability-first infrastructure, refusing to call systems production-ready without meaningful metrics and alerting
- Enjoys cross-functional collaboration with distributed teams across infrastructure, engineering, and security
- Is capable of leading technical strategy while maintaining hands-on contributions
Infrastructure Operations & Reliability:
- Lead maintenance and operations for production and development environments, including patching, deployments, and server management
- Ensure high reliability and performance of services, proactively resolving incidents before customer impact
- Participate in 24x7 on-call rotations and drive post-incident reviews and blameless post-mortems
- Architect and implement complex solutions spanning OS, virtualization, network, storage, and cloud layers
- Coordinate on-site deployments in colocation facilities (server/storage installation, decommissioning, and troubleshooting)
- Lead automation initiatives for infrastructure provisioning and operational tasks
- Design and maintain tooling for observability using OSS and commercial platforms (Grafana, Prometheus, ELK)
- Partner with product, security, and engineering teams to deliver infrastructure that meets compliance, performance, and scale requirements
- Continuously improve SRE/DevOps practices, driving documentation quality, operational maturity, and agility
Qualifications & Experience
- 8 years in DevOps, SRE, or infrastructure engineering roles
- Proven experience in hybrid infrastructure with strong colocation and on-prem expertise (not exclusively public cloud)
- Proficiency in configuration-as-code tooling (Ansible, Puppet) and scripting (Python, Bash, Go)
- Expert-level Linux systems knowledge (RHEL-based distributions preferred)
- Experience with Proxmox, KVM, or VMWare in high-availability environments
- Advanced troubleshooting of SANs, load balancers, and virtualization platforms
- Proactive infrastructure monitoring using commercial or OSS alerting systems
- Experience with F5 BigIP LTMs, NetApp SANs, or similar enterprise systems
- Familiarity with observability stacks such as Grafana, Prometheus, ELK
- Working knowledge of MySQL and Kubernetes (or motivation to learn it)
- Prior exposure to SaaS-based WAF/DDoS platforms (CloudFlare, Akamai, Silverline)
- Experience in agile teams (Scrum, Kanban) and fast-moving scale-up environments
- Hands-on GitLab experience is a plus
- Annual salary of $155,000 - $165,000 bonus
- A remote first culture!
- Flex PTO
- Health, Dental and Vision Insurance
- 13 Paid Holidays
- Company volunteer days
NMI enables our partners with choice, and challenges the one-size-fits-all approach to payments. You've probably used NMI in the last 24 hours without even realizing it. We’re the platform that powers success for innovative tech created by SMBs, entrepreneurs and fintech startups. We’re creative problem solvers who help visionaries smash through boundaries and think beyond what’s possible so they can think about what’s next. But we’re not just built for the tech savvy. We democratize the latest payments technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. We’re all about enabling more payments in more ways and more places.
We believe that having a diverse group of employees strengthens both our work and our workplace. We’re focused on making NMI more diverse and welcoming with initiatives like having a dedicated Diversity, Equity & Inclusion action group, diversity goals for hiring, anonymized resume screening, affinity groups such as our Women's network and LGBTQ Network, open forums for discussions on diversity and social justice, and measuring inclusion and belonging as part of our regular employee engagement surveys.
Equal Opportunity
NMI is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, age, marital status, national origin, sexual orientation or sexual identity, genetic information, citizen status (except those that do not have the legal right to be employed in the United States), disability, military service, service member, veteran status, or any other basis protected by applicable law.
Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks.
Attention job applicants: Please note that in compliance with the data protection regulations within your jurisdiction, any personal information submitted with your job application may be collected and used by NMI for the purpose of recruitment and employment-related activities. By submitting your application, you acknowledge and provide explicit consent to the processing of your personal information as described in our privacy policy found on our website. For more information on how we process your information, please read our privacy policy here: https://www.nmi.com/legal/privacy-policy/
Salary Range, Depending On Experience
$155,000—$165,000 USD
Salary : $155,000 - $165,000