What are the responsibilities and job description for the Entry Level Customer Associate position at NMI Customer Acquisitions?
Our Seattle team is expanding, and we’re hiring an Entry Level Customer Associate to support customer enrollment, account activation, and sales outreach for essential connectivity services. This is a customer-facing, sales-driven role where strong communication, consistency, and performance directly impact results.
As an Entry Level Customer Associate, you will work directly with customers to explain service options, complete enrollments, and ensure accurate account setup. This role is ideal for individuals who enjoy working with customers, managing multiple enrollments, and earning based on effort and performance.
Entry Level Customer Associate Responsibilities
- Engage customers daily to explain service options and guide them through the enrollment process
- Complete customer enrollments, account activations, and service updates accurately and efficiently
- Conduct customer needs assessments to match households with the right connectivity solutions
- Support customer sales conversations while maintaining a positive and professional experience
- Verify customer information and eligibility to ensure compliant and accurate enrollments
- Answer customer questions related to services, accounts, billing setup, and activation timelines
- Maintain detailed records of customer interactions, enrollments, and account activity
- Work closely with team members to meet daily enrollment, customer, and sales goals
Why the Entry Level Customer Associate Role Matters
- You are the direct point of contact between the customer and their service enrollment
- Accurate enrollments protect customer experience and long-term account success
- Strong customer communication improves retention, satisfaction, and sales performance
Entry Level Customer Associate Qualifications
- High school diploma or GED required
- Experience in customer service, sales, retail, hospitality, or customer-facing roles preferred
- Strong communication skills with confidence explaining services to customers
- Customer-focused mindset with attention to detail and accountability
- Comfortable managing multiple customer enrollments in a fast-paced environment
- Reliable, organized, and motivated by performance goals
Job Type: Full-time
Pay: $49,000.00 - $59,000.00 per year
Work Location: In person
Salary : $49,000 - $59,000