Clinical Team Lead - Boise, ID

Position Title: Clinical Team Lead Department: Clinical Operations Reports To: Clinical Manager FLSA: Exempt Position Summary:

The Clinical Team Lead is a Neurotechnologist (NT) designated to assist the Clinical Manager in overseeing a subset of accounts, responsibilities, and NTs. This role is crucial to advancing the organization's customer service and employee engagement goals. The Team Lead will act as a liaison between the management team and NTs, as well as between key account stakeholders and the Clinical Manager. This role represents the organization at accounts, ensuring effective communication and service.

Essential Duties & Responsibilities

• Fulfill all functions of the Neurotechnologist role
• Participate in educating NTs and assisting in training other NTs within the region.
• Provide support to NTs both in and out of the operating room.
• Collaborate with the management team to communicate new policies and procedures to NTs and relay any NT concerns to management.
• Develop and maintain relationships with key account personnel.
• Work with the Clinical Manager to ensure adherence to all company policies and procedures.
• Implement customer service programs within assigned accounts.
• Participate in weekend/PM call rotation.
• Assist in maintaining team credentials and identify needs for additional credentialing.
• Assign case coverage within the team as needed.
• Travel as required.