Clinical Manager - Phoenix, AZ

Position Title: Clinical Manager Department: Clinical Operations Reports To: Director of Field Operations FLSA: Exempt Position Summary:

The Clinical Manager is a field-based position responsible for overseeing their assigned region(s), including managing technologists, implementing NMA policies and protocols, coordinating equipment preventative maintenance, and managing regional schedules. This role includes account maintenance, customer service, and identifying new business opportunities. A key aspect of this position is implementing customer service initiatives and ensuring accountability for key performance indicators (KPIs) relevant to the region’s business health.

Essential Duties & Responsibilities

• Case Coverage: Provide case coverage as needed
• Team Management:
• Manage day-to-day operations of technologists and Team Leads
• Complete annual performance evaluations for technical staff and identify opportunities for professional development
• Scheduling and Coverage: Collaborate with schedulers to manage the clinical schedule and ensure adequate case coverage
• Policy and Protocol Implementation: Communicate and implement clinical and operational policies and protocols
• Performance Monitoring:
• Review (KPIs) monthly with the senior management team and identify opportunities for improvement
• Lead efforts to resolve issues and improve upon KPIs.
• Relationship Management:
• Develop and maintain relationships with accounts and internal stakeholders through various means, including daily presence in operating rooms and surgeon offices.
• Resolve escalated customer service issues.
• Case Closure: Ensure timely close out of clinical cases with technologists.
• After-Hours Support: Participate in management call rotation for after-hours scheduling, support, and logistics
• Oversight and Credentialing:
• Assign oversight to neurotechnologists as necessary.
• Work with the credentialing specialist to ensure timely credentialing of new employees and ongoing compliance of existing team members
• Recruitment and Onboarding:
• Interviewing prospective neurotechnologist hires
• Complete new employee onboarding according to checklist
• Business Development: Work with sales and marketing teams to maintain high levels of customer service and identify new business opportunities.
• Team Engagement: Organize monthly group calls, quarterly meetings, and team bonding events
• Reporting: Provides monthly business reports to field director