Leasing Manager

NM Residential, a property management company with properties in Florida, Ohio, and Michigan is seeking an experienced Apartment Leasing Manager for our properties throughout the Cleveland area.

Job Summary:

Responsibility for the performance of all activities related to apartment rentals, move-ins and lease renewals interacting with prospective and current residents to achieve maximum occupancy. Activities include generating and handling traffic, leasing apartments, qualifying prospects, preparing lease documentation and completing move-in paperwork and procedures in accordance with applicable laws and company policies. Leasing consultants also assist with the on-going relationship with the residents throughout their tenancy. This position operates within and contributes to an environment in compliance with Fair Housing laws and Equal Employment Opportunity.

Essential Responsibilities:

• Successfully market vacant units and renew occupied units
• Conduct market surveys to analyze competitors
• Track all telephone and office traffic
• Conduct property tours to prospective residents demonstrating the property’s amenities
• Follow-up with potential residents who are up for renewal until the lease is “closed”
• Conduct credit checks and income verification's on prospective residents while maintaining complete confidentiality
• Draft leases for new residents and renewals for current residents
• Walk vacant unit/inspect and report any repair items in show apartments/models
• Prepare welcome packages for new residents/resident connect
• Schedule move-in/move-outs (elevators, keys, etc.)
• Provide customer service to current residents
• Plan and coordinate events to promote resident retention
• Process maintenance/work orders
• Maintain control in emergencies
• Check-in all resident packages delivered to the office.
• General administrative duties (i.e. filing, answering phones, mail, faxing, email, collecting rent)
• Attend and participate in property staff meetings
• Efficiently multi-task and prioritize various activities
• Completion of internal training
• Performs other duties as assigned by Management.

Qualifications:

Educational Requirements: High-school diploma/GED

Work Experience: 3 yr. of apartment leasing experience

Other Skills and Abilities:

• Administrative Skills- Answering phones, filing, typing, emailing correspondence, faxing, mailing and data entry
• Analytical Skills- Analyzing leases, work orders, identifying discrepancies on invoices, evaluating prospective residents’ needs and how to resolve them
• Communication/Language Skills- Written/oral communication with staff and residents, interaction with vendors and marketing contacts, policies and procedures
• Computer Skills- Excel, Internet, Outlook, Word, and MRI
• Coordinating Skills- Scheduling resident activities, prospective resident appointments and prioritizing tasks
• Creative Skills- Marketing presentations, sales, and leasing
• Mathematical Skills- Calculating lease balances, move-in costs, credit/debit to income, pro-rating leases, calculating special rates (i.e. pets and garages)
• Other Skills- Confidentiality, customer service, diplomacy, initiative, team orientation and time management
• Must be available to work the hours of Monday through Friday - 8:30 am to 5:00 pm.

This is a full-time position that offers hourly compensation and commission.

Job Type: Full-time