Lead Maintenance

NM Residential is seeking an experienced Lead Maintenance professional to join our dynamic team at our beautiful apartment community, Venice Isles.

Along with the Property Manager, the Lead Maintenance is responsible for overseeing the physical assets, general maintenance repairs, apartment make-readies, preventive maintenance, and construction or rehabilitation projects for the apartment community.

Key Responsibilities

• Supervise on-site maintenance staff, including maintenance technicians and porters, under the direction of the Property Manager

• Maintain adequate inventory of supplies and assist with monitoring the monthly maintenance budget

• Work closely with the office team and Property Manager on unit walks, move-in/move-out reports, and inspections

• Determine weekly apartment make-ready schedules and service request priorities

• Report apartments that are ready to show to the Property Manager

• Create and manage daily and weekly maintenance staff schedules and assignments

• Communicate assignments clearly and ensure team members have the tools and instructions needed to complete work properly

• Monitor work progress and provide immediate guidance, assistance, and instruction as needed

• Provide input to the Property Manager regarding performance evaluations, resident compliments, and corrective counseling

• Coordinate and respond to resident and management service requests, prioritizing emergencies as needed

• Assign maintenance tasks and monitor completion to reduce callbacks

• Repair and replace appliances, plumbing, HVAC, and electrical systems

• Coordinate and prepare vacant apartments for move-in, including assessing make-ready needs

• Ensure all repairs required for occupancy are completed prior to move-in

• Ensure trash and debris are removed before, during, and after make-ready activity

• Train and mentor maintenance staff, supporting skill development and promotion readiness

• Identify and correct hazardous community conditions

• Conduct daily property tours to identify maintenance needs and safety hazards

• Secure storage and pool areas; check timers and listen for equipment malfunctions

• Complete written property safety audits as required

• Coordinate and perform preventive maintenance on equipment and apartments

• Obtain Property Manager approval prior to ordering major or unbudgeted items

• Provide input to the Community Manager for annual budget planning

• Perform other duties as assigned by management

Technical Maintenance Responsibilities

• Appliance Repair – Troubleshooting and repair of washers/dryers, pumps, transmissions, and water heaters

• Carpentry – Cabinetry, door hardware, hinges, drywall repair/replacement, window and shelving installation

• Electrical – Replace outlets, switches, fixtures, circuit breakers, photocells, and ballasts; use test equipment safely

• Housekeeping – Proper use of MSDS and cleaning chemicals; maintain cleaning equipment

• HVAC – Filter changes, coil cleaning, pump replacement, troubleshooting via schematics and wiring diagrams; EPA Type II certification preferred

• Plumbing – Repairs on copper, PVC, and CPVC; toilets, fixtures, valves, water heaters; use of electric auger or snake

• Pool/Spa Care – Filter cleaning, chemical testing, pump/motor repair, safety and signage compliance

Qualifications

• Education: High School Diploma or GED (required)

• Experience:

  • Minimum of 5 years of maintenance experience (required)

  • Minimum of 3 years of maintenance supervisor or lead role experience (required)

Skills and Abilities

• Strong analytical, organizational, and communication skills

• Detail-oriented with the ability to manage multiple projects

• Responsive to residents, contractors, and management

• Ability to analyze both physical and fiscal property operations

• Proven ability to supervise, train, coach, and motivate maintenance staff

• Demonstrates leadership, independence, and strong teamwork skills

• Must provide personal hand and power tools (including drills, saws, screwdrivers, and plumbing tools)

Employee Benefits

• Direct Deposit

• Life Insurance Policy

• Major Medical Health Care

• Vision and Dental Coverage

• Health Savings Account (HSA)

• Employee Assistance Program (EAP)

• Paid Time Off