What are the responsibilities and job description for the Help Desk Analyst I position at nLogic?
nLogic is seeking a Help Desk Analyst I to join our team supporting the Department of Defense (DoD) High Performance Computing (HPC) Modernization Program (DoD HPCMP) and U.S. Air Force Research Laboratory (AFRL) DoD Supercomputing Resource Center (DSRC) located at Wright-Patterson AFB, OH. The successful candidate will serve as a Tier 1 Help Desk technician for HPC engineering and operations.
Responsibilities will include providing timely and accurate response to HPC user questions and trouble tickets using the HPC Help Desk ticketing system. The successful candidate will field user inquiries via phone, email, and directly in the HPC Help Desk ticketing system while supporting the 24/7 User Support team.
Required Education And Experience
At nLogic, we support mission-focused defense and space efforts that have real-world impact. Our teams work collaboratively alongside government and industry partners to deliver high-quality, mission-focused solutions.
As a 100% employee-owned company (ESOP), our employees directly share in the success of the organization, creating a culture of accountability, ownership, and long-term investment in our work.
We offer a stable environment with opportunities to develop new skills, take on meaningful responsibilities, and contribute to efforts that support national security and advanced technologies.
Summary Of Benefits
nLogic offers a comprehensive benefits package including medical, dental, and vision insurance; paid time off; 401(k) retirement plan; Employee Stock Ownership Plan (ESOP); and professional development support.
Position Details
Qualified candidates should submit their application through our online portal to be considered for this opportunity.
Equal Opportunity Employer
nLogic is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Responsibilities will include providing timely and accurate response to HPC user questions and trouble tickets using the HPC Help Desk ticketing system. The successful candidate will field user inquiries via phone, email, and directly in the HPC Help Desk ticketing system while supporting the 24/7 User Support team.
Required Education And Experience
- Typically, a High School Diploma and 4 years of work experience or equivalent experience
- Experience in various HPC systems, various HPC technologies:
- Cray/Cray EX, IBM, SGI, Penguin, or custom architectures
- Linux variants OS
- InfiniBand (IB), Intel Omni-Path interconnects
- Portable Branch Systems (PBS), Simple Linux Utility for Resource Management (SLURM), or IBM Platform Load Sharing Facility (LSF) schedulers
- Intel Xeon, AMD EPYC, or ARM CPUs
- Nvidia graphic processing units (GPU)s
- ITIL Foundation
- Work Model: Onsite
- Travel: Minimal
- Work Hours: Willingness to work primarily first shift (0700 - 1500 EST) with flexibility to support weekends, holidays, and alternate schedules as required to meet mission needs.
At nLogic, we support mission-focused defense and space efforts that have real-world impact. Our teams work collaboratively alongside government and industry partners to deliver high-quality, mission-focused solutions.
As a 100% employee-owned company (ESOP), our employees directly share in the success of the organization, creating a culture of accountability, ownership, and long-term investment in our work.
We offer a stable environment with opportunities to develop new skills, take on meaningful responsibilities, and contribute to efforts that support national security and advanced technologies.
Summary Of Benefits
nLogic offers a comprehensive benefits package including medical, dental, and vision insurance; paid time off; 401(k) retirement plan; Employee Stock Ownership Plan (ESOP); and professional development support.
Position Details
- U.S. Citizenship is required
- Must currently possess and maintain a Secret security clearance
- This role is performed on-site in Dayton, OH
Qualified candidates should submit their application through our online portal to be considered for this opportunity.
Equal Opportunity Employer
nLogic is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.