What are the responsibilities and job description for the SQL Data Analyst position at NLB Services?
Primary Responsibilities include:
• Collaborate cross-functionally to resolve Level 3 (L3) customer issues.
• Design, develop, and refine system performance metrics representing service delivery.
• Build and maintain reporting/analytics to measure system and customer experience.
• Investigate end-to-end performance issues and apply technical analysis for resolution.
• Execute root cause analyses and develop improvement plans.
• Write SQL queries and leverage analytical tools (Power BI, Tableau, Databricks, etc.) to assess performance.
• Document system workflows, dependencies, and validation steps.