What are the responsibilities and job description for the HR Shared Services Specialist position at NLB Services?
Title: HR Shared Services Specialist
Location: West Palm Beach, FL 33401 (Hybrid: 3 days a week)
Duration: 12 months (Contract)
What you get in this Role:
Deliver excellent customer service in response to HR queries from employees and managers, via the employee portal.
Provide support to employees across all stages of the employee lifecycle .
Ensure requests are resolved in an appropriate and timely manner.
Enable our employees to self-serve on HR policy and process by creating, maintaining and continuously improving our internal knowledge base.
Identify, resolve and escalate inconsistent, inefficient and incongruent processes, policies and practices to prevent and mitigate HR risk and compliance issues.
Develop strong relationships with HR Business Partners and Centers of Excellence, for example; Total Rewards, Payroll and Talent Acquisition.
Ensure early identification of service issues and requirements.
Provide input and insight for enhancement opportunities including tools, processes and policies.
Required Skills:
Excellent verbal and written communication and articulation skills
Attention to detail
Quick learner and ability to connect dots
Critical thinking
Manager's Note:
Based on the job description, what are the non-negotiable requirements for a candidate to succeed in this role?
I would like to hire people with specific expertise in the HR subject - please look for people who are SMEs in HR benefits, onboarding and I-9 process, offboarding, working in HRIS systems
I mentioned these under skills: eye for detail, great communication and articulation skills, quick learner, and the ability to connect the dots
What backgrounds/skills can we be more flexible with that can be learned on the job? Knowledge of end-to-end HR processes.
They can learn as and when they go through the journey.