Desk Manager (Student Employment)

Position Information

Working Title Desk Manager (Student Employment) Department University Housing Type of Work Study Institutional, Federal, Graduate Building/Office Location NC - Norse Commons Work Schedule

The Desk Manager position is posted for an average of 20 hours per week.

Job Description

Applicants may choose to apply for the Desk Manager (DM) position for Summer 2026, Academic Year 2026–2027, or both. The responsibilities and expectations are the same for each term.

• Summer DM Appointment: May 11 – August 4, 2026
• Academic Year DM Appointment: July 31, 2026 – May 10, 2027
  
  

Desk Managers work an average of 20 hours per week on a flexible schedule that they help determine.

Desk Managers (DMs) are student staff members who provide leadership and support to University Housing operations. Similar to Resident Assistants, DMs serve as liaisons and community builders between residents, Desk Assistants (DAs), Resident Assistants (RAs), and University Housing. DMs supervise DAs, oversee front desk and mail/package operations, provide customer service, and assist with administrative tasks, support community-building initiatives, and participate in an on-call rotation.

This position offers opportunities to develop leadership, administrative, and customer service skills, as well as pathways for growth within University Housing. Although compensation includes a residential space, University Housing reserves the right to assign roommates based on occupancy needs.

Compensation

Bi-weekly Compensation

University Housing Staff Meal Plan

University Housing Residential Space

Primary Responsibilities

While performing the duties of this job, a Desk Manager is regularly required to:

• Supervise, train, and mentor Desk Assistants (DAs)
• Manage front desk operations and mail/package distribution
• Respond to resident questions, issues, and emergencies
• Assist with check-ins, lockouts, and other desk duties
• Participate in on-call rotation to handle emergencies
• Support community-building initiatives (e.g., hall programs, decorating common areas)
• Collaborate with DAs, RAs, and Housing staff
• Provide administrative support to the Coordinator for Residential Services and Housing Staff
• Submit reports documenting incidents or issues during shifts
  
  

Desk Managers can regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 50 pounds, able to move through three story building via stairs, able to climb, and descend stairs while carrying supplies, materials and/or furniture as needed.

Qualifications

Undergraduate candidates must have a cumulative and semester GPA of 2.5 or higher, while graduate candidates must have a cumulative and semester GPA of 3.5 or higher. Candidates must be able to live in University-assigned on-campus housing and be available to attend weekly staff meetings as well as work some nights and weekends. Desk Managers are expected to discuss any internships or other jobs during their employment with the Coordinator for Residential Services.All students must be in good standing with the University both financially and behaviorally.

Interested applicants must complete an online student employment application and attach a resume. Any candidate offered the position will be required to undergo a pre-employment criminal background check as mandated by state law.

Minimum Education High School Diploma Pay Rate Stipend, Housing, and Meal Plan

Posting Detail Information

Requisition Number 20251915 Job Open Date 11/25/2025 Job Close Date 03/02/2026 Quick Link https://jobs.nku.edu/postings/15326