Dental Front Desk Receptionist and Insurance specialist

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Pediatric Dental Front Desk Coordinator Damascus, MD & Frederick, MD | Part-Time or Full-Time

About New Smiles Kids Dentistry

At New Smiles Kids Dentistry, we believe every child deserves a healthy, happy smile — and a dental experience that doesn't feel scary. We are a doctor-owned, mission-driven pediatric practice with locations in Damascus and Frederick, MD, dedicated to raising the standard of children's oral healthcare across our community. Our team is warm, passionate, and deeply committed to making every family feel welcomed, informed, and cared for from the moment they walk through our doors. If you love working with kids and families and want your work to truly matter, you've found the right place.

The Role

We are looking for an energetic, organized, and compassionate Front Desk Coordinator to be the welcoming face and voice of our practice. This is a vital role — you are often the first and last impression a family has of our office, and we take that seriously. Bilingual candidates (English/Spanish) are strongly preferred and will be given hiring priority, as we proudly serve a diverse patient community.

Schedule

• Tuesday: Damascus, 8am–5pm
• Wednesday: Damascus, 10am–6pm
• Thursday: Frederick, 8am–5pm
• Friday: Damascus, 8am–3pm
• One Saturday per month in Damascus: 8am–12pm
• Mondays: Frederick location or hospital, as needed

What You'll Do

Patient Reception & Experience

• Greet patients and families warmly and professionally, creating a positive first impression at every visit
• Register new patients; verify and continuously update patient demographic and insurance information
• Assist patients in completing all required forms and documentation, and ensure timely upload into the system
• Inform patients and parents of office procedures, policies, and what to expect during their visit
• Communicate effectively with Spanish-speaking families to ensure clear understanding of appointments, treatment plans, and financial arrangements
• Maintain a clean, welcoming, and professional reception area at all times

Scheduling & Patient Flow

• Schedule, confirm, and manage patient appointments across both Damascus and Frederick locations
• Move patients efficiently through appointments as scheduled to ensure on-time flow
• Confirm upcoming appointments and recalls in accordance with office protocol
• Review and prepare the daily appointment schedule; arrange patient charts for next-day appointments
• Proactively fill cancellations and no-shows to maintain a productive schedule
• Manage same-day and emergency scheduling in coordination with clinical staff

Phone & Communication Management

• Answer and manage a high volume of incoming calls with professionalism and care
• Respond promptly and accurately to requests for information from patients, parents, and providers
• Coordinate and organize referrals to medical specialists and external providers
• Update and distribute patient education materials as needed

Insurance & Billing

• Verify dental insurance eligibility and benefits prior to all appointments
• Accurately enter and maintain insurance information in OpenDental
• Prepare and send dental insurance claim forms with appropriate supporting documentation
• Reconcile insurance claims on a regular basis; follow up and resolve outstanding or denied claims
• Collect and receipt patient payments at time of service
• Inform patients of financial treatment plan options clearly and compassionately
• Arrange payment schedules with patients as needed
• Prepare and mail billing statements in a timely manner

Records & Compliance

• Maintain accurate, thorough, and up-to-date patient records in OpenDental in compliance with all privacy and security regulations
• Safeguard patient privacy and confidentiality at all times in accordance with HIPAA guidelines
• Perform end-of-day payment reconciliation and generate daily reports

Clinical Support (As Needed)

• Step in to perform dental assistant duties during staffing emergencies to ensure uninterrupted patient care

Education & Experience

• High school diploma or general education degree (GED) required
• Minimum 2 years of dental front desk and insurance coding experience required
• Working knowledge of dental terminology, procedures, and diagnosis
• Proficiency in dental practice management software — OpenDental experience strongly preferred
• Solid knowledge of general administrative and clerical procedures
• Working knowledge of dental insurance, including PPO plans and Medicaid/CHIP
• Prior experience as a dental assistant is a significant advantage
• Bilingual in English and Spanish — strongly preferred; candidates with Spanish fluency will receive hiring priority

Key Competencies & Skills

• Excellent verbal and written communication skills in English; Spanish fluency highly valued
• Warm, positive attitude with a genuine love for working with children and families
• Commitment to continuous learning and professional growth
• Strong information collection, documentation, and records management abilities
• Exceptional planning, organizing, and time management skills
• High degree of accuracy and attention to detail
• Outstanding customer service skills with a patient-first mindset
• Collaborative team player who supports colleagues and contributes to a positive work environment
• Self-motivated and takes initiative without being prompted
• Adaptable and calm under pressure in a fast-paced clinical environment
• Absolute discretion and respect for patient confidentiality

What We Offer

A waiting period applies to most benefits.

• Sick time after 90-day probationary period
• Paid time off for full-time employees after 1 year
• 401(k) with employer matching after 6 months of employment
• Medical, dental, and vision coverage for full-time employees after applicable wait period
• Performance bonus plans
• A supportive, mission-driven team culture where your contributions truly make a difference in children's lives

We believe that exceptional dental care starts at the front desk. If you are organized, people-oriented, and passionate about serving children and their families — especially in both English and Spanish — we'd love to hear from you. Apply today and grow with us!

Pay: $18.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid sick time
• Paid time off
• Vision insurance

Application Question(s):

• Will you be able to reliably commute to Damascus, MD 20872 and Frederick, MD 21703 for this job? (Required)

Experience:

• Dental Coding: 1 year (Required)

Language:

• Spanish (Preferred)

Work Location: In person

Salary : $18 - $25