What are the responsibilities and job description for the Account Representative - Hybrid Schedule position at NJM Insurance?
Introduction
Personal, compassionate service is what we’re known for at NJM. We seek the best and brightest to help our customers when they need us most. As part of the NJM team, you'll not only enjoy some of the best benefits in the industry, you'll also be joining a company that's committed to professional development, diversity and innovative thinking.What is it like to work at NJM? Click here to see!
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Overview
Do you have a passion for customer service? Are you looking for a company that offers you more? Come talk to NJM Insurance Group, a 4-time recipient of the Forbes Best Employers in New Jersey about joining our Contact Center! Join a best-in-class team that has been certified by J.D. Power for providing personal lines customers with an exceptional Auto Claims Experience - 5 years in a row!
Contact Center employees on our team enjoy:
- A starting salary of $47,250-60,000 annually (based on experience and credentials)
- Company paid training and professional state licensure
- Potential annual bonus incentive worth up to 7.5% of your first year’s base salary
- Up to three days a week of telecommuting after training is completed
- An outstanding benefits package (outlined below), including a 401k with a dollar for dollar match up to 8%
The Opportunity
NJM is seeking talented, friendly customer service orientated professionals to become Licensed Account Representatives in our nationally recognized contact center. As part of your NJM experience, you will receive top-quality paid training to prepare you for this position in personal lines insurance. On our team, will play an important role in continuing to build upon the long-standing reputation of delivering award winning service to NJM policyholders by assisting them with setting up new policies, and completing policy transactions, as well as general coverage and billing questions.
Responsibilities
- Deliver a high-quality customer experience while consulting and counseling customers on NJM’s products via inbound calls
- Provide coverage options best suited to accommodate individual needs and administer transactions when necessary
- Demonstrate effective time management to achieve performance goals/targets
- Provide procedurally accurate, effective, and independent response to all new and existing business inquiries related to personal lines insurance.
Requirements
- Excellent verbal and written communication skills
- Strong computer and navigation skills including proficiency in Microsoft Outlook and Word
- Accurate keyboarding skills
- Superior listening skills
- Strong multi-tasking ability
- Prior customer service or contact center experience
- Quiet, distraction-free work area at home
- High School Diploma or GED is required; an associate’s or bachelor’s degree is desired
- Bilingual skills are valued, but not required
- Personal Lines Authority License is a plus
Position Hours (two options available)
- Full Time Day Shift: Monday-Friday 9:45am - 6:00pm plus every Saturday 8:30am - 4:45pm; with one Weekday & Sunday off. This includes a 5% shift differential on all hours worked.
OR
- Full Time Compressed Shift: Compressed Shift – (4 Day work week) Every Monday and two other weekdays 8:00am – 7:00pm plus every Saturday 9:00am – 4:45pm. This includes a 5% shift differential on all hours worked.
- Other Outstanding Benefits
- Medical Insurance (Blue Cross Blue Shield)
- Dental Insurance (Delta Dental)
- Flexible Spending Account
- Discounts on NJM auto insurance
- Tuition reimbursement
- Life insurance
- Plus, additional company discounts for items like travel, service, car rental and more!
Salary : $47,250 - $60,000
