What are the responsibilities and job description for the Workforce Supervisor, Stock Services position at NJM Insurance Group?
The Stock Services Workforce Supervisor oversees the daily operations of the Stock Services department, including receiving, inventory control, stock distribution, courier functions, fleet-vehicle support, and mail transport activities. This position provides direct supervision and guidance to the Stock Services Courier/Driver-Stock Clerk staff, insuring accurate inventory management, timely deliveries across the NJM campus, safe driving practices and high-level customer service. The Stock Services Workforce Supervisor ensures compliance with company policies, safety requirements, and departmental standards while driving operational efficiency and continuous improvement.
SCHEDULE: Monday - Friday, 8:00 am to 4:15 pm
Essential Duties and Responsibilities: Essential functions of this job are listed below in order of priority. Reasonable accommodations may be made to enable individuals to perform the essential duties. Regular and predictable onsite attendance is an essential function of the job.
Supervisor Responsibilities
- Provide daily supervision, scheduling, and task assignments for Stock Services staff.
- Oversee performance, provide coaching, conduct evaluations and support professional development.
- Ensure team compliance with inventory procedures, safety protocols, and customer service standards.
- Lead and participate in hiring, onboarding, and training of new employees.
- Monitor workload, prioritize department activities, and resolve operational issues promptly.
- Maintain a positive, collaborative team environment and address performance or conduct issues as needed.
Operational Oversight & Inventory Management
- Supervise all receiving operations to ensure accurate inspection, counting, and documentation of deliveries.
- Ensure that inventory items are properly transferred, stored, and tracked within the physical and system-based inventory locations.
- Ensure stockroom inventory controls are in place and adhered to.
- Communicate the delivery of stocked items with appropriate vendors to ensure adequate inventory levels.
- Investigate vendor discrepancies, delivery issues, and product variances; communicate finding to appropriate departments.
- Oversee timely fulfillment and delivery of stock orders to internal requestors while upholding customer service expectations.
- Monitor and audit inventory management software (Workday) activity, including requisition approvals, receiving entries, serialized item logging, cycle counts, adjustments and required reporting.
- Ensure safe and compliant operation of manual and electric pallet jacks and other equipment.
- Support the development and maintenance of organized, efficient, and compliant stockroom areas.
Courier, Driver & Fleet Oversight
- Oversee the daily courier/driver operations performed by staff, ensuring punctual and safe transport of cargo and/or passengers.
- Ensure all vehicle loading, unloading, and delivery activities meet safety and company standards.
Departmental Support & Additional Duties
- Develop and implement process improvements to enhance efficiency, accuracy, and service delivery.
- Generate and review departmental activity reports, inventory reports, and metrics as required.
- Serve as the operational point of contact for internal departments requiring Stock Services support.
- Function as a backup to Stock Services staff completing their assigned tasks as needed.
Required Qualifications: Knowledge, skills & abilities, experience, minimum & desired education, certification and/or license requirements.
- 1-2 years of experience in a supervisory or leadership role.
- 2-4 years of experience in inventory, warehouse, stock, or related operations.
- Strong organizational, interpersonal, and customer service skills.
- Effective verbal and written communication skills.
- Strong attention to detail and accuracy.
- Ability to prioritize, adjust to changing demands, and manage multiple tasks.
- Ability to lift up to 50 pounds, perform repetitive movements, and stand or sit for long periods of time.
- Ability to work effectively in a fast-paced environment.
- Valid driver's license and ability to maintain requirements for company fleet driving.
- Ability to access all federal/government buildings.
- Proficient with MS Office applications.
Preferred Qualifications:
- Experience supervising stockroom, warehouse, inventory, or courier operations.
- Prior inventory management system experience.
- Knowledge of Workday Financials a plus.
Compensation: Salary is commensurate with experience and credentials.
Pay Range: $58,737-$74,031Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.
Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.
Salary : $58,737 - $74,031