What are the responsibilities and job description for the Field Service Support position at NJ Tech?
Company Description
NJTECH is a global managed IT service, IT consulting, and business solutions partner.
Our "High Performance Business" strategy builds our expertise in technology and consulting. Our offshore consulting plays a major role in helping clients to achieve their objectives in the highest level; ultimately creating sustainable value to customers and shareholders.
Our goal is to provide our clients with the best professional IT consulting services either for temporary or full-time staff or build the entire team; whichever you’re looking for. At NJTECH we analyze each and every aspect of our Clients need to improve it by leveraging technology.
Job Description
Role: Field Service Support
Location: New Orleans, LA
Job Description: -
· Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc.
· Windows 10 migration experience
· Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office
· Administration experience of MS Active Directory users & groups, policies and management concepts
· Provide specialized On Call Support for hardware / software / network problem diagnosis / resolution for customer’s end users.
· Having good knowledge about the features of MS office 2007/2010.
· Familiar with common issues related to desktop and should possess ability to make the user understand the steps on call to help him sorting the same quickly.
· Should be familiar with IP address/Host Name concept which is required to provide RDP support.
· Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
· Should have help desk, customer service, and support experience with problem solving involving hardware, software, and networks.
Additional Information
All your information will be kept confidential according to EEO guidelines.