Account Manager

Company Overview

Step Up Consulting is a forward-thinking consultancy firm based in the USA, dedicated to providing innovative solutions and exceptional service to our clients. We pride ourselves on our commitment to fostering long-lasting relationships, understanding the unique needs of each donor, and strategically aligning them with our mission to help communities grow and thrive. Our team is composed of passionate professionals who embrace collaboration and creativity in seeking to elevate our contributing partners. Join us as we continue to enhance our impact through dedicated account management.

Role Responsibilities

• Manage and cultivate donor relationships to ensure long-term engagement.
• Develop and execute account plans in line with organizational goals.
• Identify and target potential new donors through strategic analysis.
• Monitor and report on donor engagement and performance metrics.
• Conduct regular check-ins and follow-ups with existing donors.
• Collaborate with cross-functional teams to enhance donor experiences.
• Facilitate donor recognition programs and events.
• Analyze trends in donor behavior for proactive outreach.
• Provide exceptional customer service to all donors and stakeholders.
• Create detailed reports on donor portfolios and engagement.
• Design and implement strategies for donor acquisition and retention.
• Assist in the development of marketing materials for donor outreach.
• Lead training sessions for staff on donor engagement techniques.
• Negotiate and manage donor contracts effectively.
• Ensure compliance with all donor agreements and regulations.
• Act as a liaison between donors and internal teams to foster communication.
  
  

Qualifications

• Minimum of 3 years of experience in account management or related roles.
• Strong proven track record of managing donor relations.
• Excellent interpersonal and communication skills.
• Ability to analyze data and derive actionable insights.
• Proficient in Microsoft Office Suite and CRM software.
• Demonstrated ability to manage multiple projects simultaneously.
• Strong negotiation and problem-solving capabilities.
• Experience in a non-profit or consultancy setting preferred.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.
• Capable of developing and fostering effective relationships.
• Passion for community service and supporting philanthropic efforts.
• Understanding of current donor engagement trends.
• Ability to adapt to a fast-paced work environment.
  
  

Skills: problem solving,marketing materials development,negotiation,donor acquisition and retention strategies,communication skills,report creation,donor acquisition,project management,training and staff development,customer engagement,attention to detail,interpersonal skills,communication,strategic analysis,relationship building,data analysis,customer service,donor relationship management,cross-functional collaboration,crm software,problem-solving,account planning,contract negotiation,sales strategy,marketing material development,account management,performance metrics monitoring,training facilitation,compliance management,organizational skills,team collaboration,strategic planning