What are the responsibilities and job description for the Customer Service Assistant position at Niwota Solutions?
Customer Service Assistant (Entry Level)
Location: Chino, CA
Job Type: Full-Time | On-Site
About the Role
We are seeking a Customer Service Assistant (Entry Level) to join our growing team in Chino, CA. This position is ideal for someone who enjoys helping customers, has strong communication skills, and is looking to start a career in customer service and business operations.
The Customer Service Assistant will support the customer service team by answering incoming calls, processing simple orders, responding to customer inquiries, and assisting with day-to-day administrative tasks. Training will be provided, making this a great opportunity for someone eager to learn and grow within a stable company.
Responsibilities
- Answer incoming customer phone calls and direct inquiries appropriately
- Process customer orders accurately and efficiently
- Respond to customer emails and provide basic product and order information
- Assist customers with order status updates and general questions
- Support the Customer Service team with daily administrative tasks
- Maintain accurate customer records and documentation
- Coordinate with internal departments regarding order fulfillment and shipping updates
- Resolve routine customer concerns and escalate issues when necessary
- Perform other duties as assigned
Qualifications
- High school diploma or equivalent
- 1-2 years of customer service, receptionist, or administrative experience
- Professional and friendly phone etiquette
- Strong verbal and written communication skills
- Computer proficiency, including Microsoft Outlook, Word, and Excel
- Strong organizational skills and attention to detail
- Ability to multitask and work in a fast-paced environment
- Positive attitude and willingness to learn
- Reliable, dependable, and team-oriented
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) with Company Match
- Paid Time Off
- Paid Holidays
- Career Growth and Advancement Opportunities
- Training and Professional Development
- Supportive Team Environment
Schedule
- Monday through Friday
- Full-Time
- On-Site Position
- Located in Chino, CA
Why Join Us
We value teamwork, customer service excellence, and professional growth. This role offers hands-on experience, mentorship from experienced team members, and opportunities to develop skills that can lead to advancement within the organization
Benefits
- 401K
- Dental insurance
- Health insurance
- Vision insurance
- Paid time off
Salary : $19 - $22