Client Services Assistant

We are seeking a highly organized and proactive individual to join our Client Services team. As the Client Services Assistant, you will play a critical role in supporting account managers and ensuring the smooth execution of client projects. You are the secret in our sauce—keeping everything running behind the scenes while helping us deliver top-notch service to our clients.

This role is ideal for someone who thrives in a fast-paced environment, excels at multitasking, and is passionate about creating order amidst complexity. If you’re detail-oriented, solution-focused, and enjoy supporting multiple stakeholders, this could be the ideal role for you.

Responsibilities

Supports Sales & Client Services :

• Provide day-to-day support to multiple Account Managers across client accounts
• Data Entry for simple to complex orders
• Job Entry
• Sales Orders/Tracking
• Assist with calls from the field on various programs/projects
• Assist with inventory tracking
• Cover account management when account managers are traveling, on PTO, etc.

Logistics/Installation:

• Responsible for coordinating shipments and installations according to program rollout schedules
• Assist installers and/or customers with technical help regarding the installation of displays
• Track the status point of the shipment and installation, and process necessary reports
• Attend meetings to aid in the coordination of logistics and installation responsibilities
• Attend store sets, where required

Misc. Duties

• Welcome visitors at the front desk upon request (for special visitors)
• Order breakfast/lunch for meetings, as required
• Keep beverages in the showroom stocked for client meetings
• Order office supplies and keep stock at adequate levels
• Maintain a professional appearance

Other Duties:

• Other duties as assigned, and once there is demonstrated ability to adapt to changing job requirements as the job and associated demands evolve over time

Qualifications

• 3 years of experience in admin, customer service, operations, or retail installations
• Past Experience in Customer Service, being on the front lines
• Reliable, Dependable, Trustworthy, Ethical, Strong Attention to Detail
• Communicate proactively to keep internal and external stakeholders informed
• Possess a positive/professional appearance
• Strong desire to enhance our client relationships and their experience with Niven
• Proficient In Excel and Word. Able to master order entry skills in Epicor
• Develop skills to maintain Niven Link/Niven Tracker systems. Attention to detail is demonstrated
• Ability to negotiate and multi-task working with multiple Account Managers & staff
• Desire to perform at their highest level in the position. Follows instructions. Doesn’t require follow-up
• Ability to work independently and with others as required
• Ability to think beyond the task, ask questions to ensure work is done properly

 Pay Rate - $24.50 - $26.50 per hour, commensurate with experience

Niven, a premier shopper-marketing company, offers solution-based, strategic retail merchandising services and solutions. We are a collaborative, employee-owned company that caters to agencies, brand marketers, and retailers alike. Our clientele includes many major retailers and renowned brands. Niven was founded in 1979 and is currently headquartered in Carol Stream, IL.

Niven has a strong legacy of creativity and innovation. We offer a wide range of benefits and perks to our employees, including comprehensive health care options, dental and vision coverage, an employee assistance program, pet insurance, and generous and flexible paid time off. We understand the challenges of working safely through these difficult times and offer flexible work scheduling.