PEO Customer Success Specialist

About Niural

Niural is a modern global payroll platform that offers US Payroll, US PEO, Global EOR, Global Payroll, and Global Contractor management in a single unified platform powered by AI. Our next-gen HR and payroll platform provides a net new experience for small to large clients with its own payroll tax engine and modern payment rails. We are committed to redefining how companies operate in a new era of AI, creating truly global solutions that empower businesses to thrive in the digital economy. We offer a collaborative, inclusive, and growth-oriented work environment.

About The Role

We are seeking a detail-oriented and customer-focused PEO Customer Success Specialist with 3 to 4 years experience to serve as the primary contact for existing payroll clients. This role bridges payroll and benefits with exceptional customer service, ensuring client satisfaction, timely issue resolution, and smooth communication between customers and internal teams. CPP or FPC certification preferred.

Responsibilities

• Serve as the main point of contact for existing payroll clients, providing exceptional customer service and support.
• Respond to and resolve client inquiries related to payroll, taxes, and benefits in a timely and professional manner.
• Assist client employees with payroll and benefits-related questions.
• Collaborate closely with internal teams (such as payroll operations, benefits, engineering, and sales) to investigate and resolve client issues efficiently.
• Maintain accurate client records, document interactions, and ensure compliance with internal processes and payroll regulations.
• Suggest workflow improvements to enhance accuracy, efficiency, and client experience. Work with engineering to provide feedback on client pain points and product improvements.
• Monitor payroll deadlines.
• Review and audit payroll data for accuracy.
• Audit monthly client payroll invoices.
• Help build and maintain internal knowledge bases, FAQs, or client resources.
• Support clients during annual open enrollment.
• Process and report new hires to the appropriate state agencies.
• Monitor client tax setups and add new states to the client accounts when applicable.
• Process EOR salary updates.
• Process Canada and US EOR payrolls.
• Assist payroll operations with special projects as needed.
  
  

About You

You’ll thrive in this role if:

• You are detail-oriented and highly organized, with strong time management skills.
• You are customer-focused and committed to delivering exceptional service.
• You communicate clearly and professionally with both clients and internal teams.
• You are comfortable collaborating cross-functionally to resolve issues efficiently.
• You proactively identify process improvements and contribute to operational excellence.
• You are able to manage multiple priorities while meeting payroll deadlines.
• You maintain accuracy and compliance in fast-paced environments.
  
  

Requirements

• 3–4 years of payroll experience.
• CPP or FPC certification preferred.
• Experience supporting payroll and benefits-related inquiries.
• Strong understanding of payroll processes, taxes, and compliance requirements.
• Ability to audit payroll data and client invoices for accuracy.
• Experience processing US and Canada payrolls preferred.
• Experience with EOR payroll processing preferred.
  
  

What We Offer

At Niural, we’re building the future of global workforce management with a relentless focus on innovation and impact. Join a collaborative, mission-driven team where you’ll work alongside visionary leaders and top talent. We offer competitive compensation, comprehensive health, dental, and vision benefits, 401(k), PTO, and opportunities for growth within a high-growth startup environment.

Compensation Range: $60K - $70K