What are the responsibilities and job description for the Service Desk Specialist position at Nityo Infotech?
Service Desk
San Antonio, TX (Onsite)
Key skills
- Experience in handling tickets
- Ability to prioritize ticket
- Excellent communication skills and the role expect to talk to high profile users
- Teamwork and collaboration especially when tasks are dependent on multiple teams
- Conflict management and handling difficult users
- Work under high workload environment
- Willingness to be flexible with work schedule when need arises.
Role:
- The role is part of the team that review and approves access entitlements across the company.
- This team works closely with Information security team, so it is expected candidate understand the Infosec principles in an Enterprise Setup
- The ticketing tool is inhouse tool and candidate will be trained on the tool and SOPs once selected
- Access Reports and are to be reviewed on daily basis and corrective / confirmative actions are to be taken accordingly
- Collaborate with various application teams and Application owners