What are the responsibilities and job description for the End User Desktop Support position at Nityo Infotech?
Role: End User Desktop Support
Location: Scottsdale AZ (5 days onsite)
Type: Fulltime
Job description:
Technical Skills:
- Experience in End User Desktop Services(3-4 Years)
- High level of trouble shooting and remediation. Work with resources out of their group, providing coordination. Multi-tasking required.
- Constantly monitor individual queue to resolve routine and non-routine desktop issues and requests
- Escalate issues as appropriate and act as a technical escalation for the end user
- Maintain a high level of customer satisfaction
- Comply with the desktop group practices and procedures
- Update remedy and other data repositories (e.g. knowledge base) as appropriate in a timely manner.
- Identify technical and process issues and recommend improvements
- Achieve target ticket volumes and ticket resolution levels
- Responsible for compliance with applicable corporate policies and procedures
- Maintains productive relationships with peers and management in IT and the clients whose issues are being worked on
- Follows the processes, practices established for the group
- Coordination and consulting with client areas to help analysis problems and needs and recommend technical solutions
- Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
- Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network related issues
- Handle software installation/support/upgrades
- Provide 1st/2nd level Help Desk support
- Perform basic LAN and internetworking related activities
- Have strong internetworking and troubleshooting skills
- Have A certification & at least one certification from either Cisco or Microsoft
- May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)
- Must be a self-starter and can manage multiple tasks
- Exceptional customer service skills
- Good communication skills
- Ability to work independently or as part of a team
- Ability to complete tasks effectively with minimal supervision
- Must be available to work flexible work schedules
- High-level skill set
- Outstanding people skills
- Self-starter, needs to be able to work on his/her own
- Proficient in Windows 11/10 and 7 and Office Suite/O365
Salary : $50 - $52