What are the responsibilities and job description for the Desktop support position at Nityo Infotech?
Required Qualifications
- 3 years of Tier 1 Help Desk / Service Desk experience.
- Typing: minimum 35 WPM at 95% accuracy.
- Comfortable with high-volume phone support (majority of day on calls).
- Strong customer service and communication skills.
- Experience with basic LAN/WAN, network connectivity, and remote desktop troubleshooting.
- Thorough ticket documentation and escalation practices.