What are the responsibilities and job description for the Desktop Support position at NITYA Software Solutions Inc?
Who We Are Looking For
Intermediate Level (2–4 years preferred)
What You Will Be Responsible For
- Ability to apply proper judgment while following escalation workflows and determining issues that require escalation.
- Escalate technical problems to the appropriate IT teams when necessary.
- Learn, support, and troubleshoot software and hardware used throughout the organization.
- Prioritize and process hardware & software requests for end-users.
- Build and configure workstations including:
- Software installation and upgrades
- System configurations and application deployment
- Ensure compliance with Corporate and Divisional Security Policies at all times.
- Awareness of Corporate HR policy, especially regarding technology and device usage.
- Strong troubleshooting skills in:
- Technical Support (Level 1 / Level 2)
- Hardware & Peripheral Support
- Network connectivity issues
- Imaging and system deployment
- VLAN, MDM, Intune, Windows 11 setup
- ServiceNow ticket management
- Willingness to work in a fast-paced service desk environment and adapt by wearing multiple hats.
- Technical Support
- Hardware & Software Support
- Troubleshooting & Imaging
- Network Support / Network Troubleshooting
- VLAN Configuration
- Intune / MDM Device Management
- Windows 11
- ServiceNow experience
Intermediate Level (2–4 years preferred)
What You Will Be Responsible For
- Provide on-site support for desktops, laptops, printers, and mobile devices.
- Respond to ServiceNow tickets and ensure timely resolution in compliance with SLAs.
- Perform workstation setup and routine maintenance for new hires and replacements.
- Assist with upgrades, patches, and deployment of approved applications.
- Maintain accurate asset and request documentation.
- Follow IT security best practices and contribute to secure system environments.
- Communicate effectively with end-users to resolve issues and provide guidance.
Salary : $23 - $27
