Director of Rewards & Loyalty

Who we are:

Nitra's mission is to build a more efficient healthcare system and the technology that makes it possible. Our goal is to provide an ecosystem of fintech and software solutions that help doctors better manage their practices, so they can have time back to focus on what matters to them most. 

Nitra offers physicians and medical clinics around the country credit and expense management products they crucially need, as well as a medical supply marketplace, in an all-in-one platform powered by machine learning technologies.

Nitra was created by unicorn founders who have successfully scaled to thousands of customers and exited $1B public offerings. They are joined by an ambitious and experienced team from American Express, Plaid, and Goldman Sachs. The team is backed by some of the world’s leading VCs (Andreessen Horowitz, NEA, etc.) and is supported by an expert group of advisors including the cofounders of Square and Xendit, executives from Intuit, former Governors, White House senior staffers, and a co-founder of CityMD.

We're looking for:

A senior leader to own and scale Nitra’s points-based rewards ecosystem. You’ll act as the GM of Nitra’s points program—responsible for optimizing its unit economics, building high-value partnerships, and designing redemption structures that maximize both customer value and profitability.

You’ll combine strategic, analytical, and operational expertise to drive the next evolution of Nitra’s rewards program. You’ll own partner sourcing and negotiation, lead full-cycle relationship management, and shape the economics of the rewards portfolio across categories like travel, luxury, and professional services.

• Own the P&L and margin performance of Nitra’s points rewards program
• Identify, negotiate, and launch commercial partnerships with airlines, hotel chains, travel platforms, and loyalty networks
• Structure margin-sharing deals and optimize partner mix to improve redemption costs and overall program profitability
• Design redemption frameworks and reward structures that drive engagement while protecting margin
• Analyze customer redemption behavior, cost of goods sold (COGS), and program economics to inform pricing and offer design
• Lead end-to-end partner relationship management—from sourcing and onboarding through renewal and performance optimization
• Oversee vendor management and collaboration with third-party rewards providers
• Develop promotional and category strategies to influence customer behavior and steer spend toward high-margin categories
• Collaborate cross-functionally with Product, Finance, Marketing, and Operations to embed loyalty across the Nitra platform
• Represent Nitra at conferences, industry events, and marketplace discussions relevant to loyalty and rewards innovation

• 7–10 years of experience in rewards, loyalty, partnerships, or card program strategy
• Proven track record of building and managing a loyalty or points-based rewards program (not limited to travel)
• Experience structuring commercial deals and negotiating with partners to drive mutual profitability
• Strong analytical and financial acumen, with the ability to model redemption behavior, margin impact, and P&L scenarios
• Demonstrated ability to manage third-party vendors and partnership ecosystems
• Comfort operating in high-growth environments and scaling new programs from 0 → 1
• Excellent communication, negotiation, and relationship management skills
• A data-driven mindset paired with strategic intuition and business judgment
• Bonus:
• Experience at credit card issuers or loyalty organizations (e.g., Citi, Amex, Capital One)
• Background in tech startups or marketplace platforms
• Exposure to travel, airline, or hospitality partnership management

• Equity - Everyone at Nitra is an owner. When the company wins, you win
• Competitive Salary - You’re the best of the best, and your salary will reflect your experience and reward your contributions to Nitra
• Health Care - Your health comes first. We offer comprehensive health, vision, and dental insurance options.
• Retirement Benefits - Your financial stability matters to us so we provide a generous employer 401K match

Nitra values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnicity, national origin or ancestry, gender, race, religious beliefs, disability, sex, sexual orientation, age, veteran status, genetic information, citizenship, or any other characteristic protected by law.